Senior Critical Environment Technician - Datacenter Operations

M; Santo Stefano Ticino; On-site; EUR 55,000 - 85,000; Full time

Job summary

Microsoft in Italy is seeking a Senior Critical Environment Technician (CET) to maintain and operate our cloud datacenter infrastructure. You will coordinate with vendors, mentor technicians, perform maintenance, respond to on-site incidents, and monitor performance using telemetry.

You will work in shifts, travel between sites, and contribute to safety, risk, and operational excellence within the CO+I team. A background in critical facilities and a proactive, hands-on approach are essential.

Qualifications

• High School Diploma, GED, or equivalent AND experience in mission critical services.
• Experience in a specialized area (e.g., mechanical, electrical, controls) or related field.
• Ability to work shifts, including evenings, nights, weekends, and holidays.
• Ability to meet Microsoft security screening requirements (Microsoft Cloud Background Check).

Responsibilities

• Serve as operations specialist in one major CE operation area and handle advanced tasks independently.
• Inspect CE-related facility equipment and buildings for unsafe or abnormal conditions.
• Use CMMS to track equipment assets and complete work orders.
• Lead onsite incident response teams for abnormal conditions and coordinate repairs.
• Develop or update emergency operating procedures (EOPs), methods (MOPs), and SOPs for CE operations.
• Perform planned, preventive, corrective maintenance and elevate issues when needed.
• Troubleshoot equipment, systems, subsystems, and components within trained discipline(s).
• Provide consultation to lower-level colleagues in troubleshooting.

Skills

Shift work

Education

High School Diploma, GED, or equivalent

Associate's Degree or technical trade certification

Job description

Microsoft in Italy is seeking a Senior Critical Environment Technician (CET) to maintain and operate our cloud datacenter infrastructure. You will coordinate with vendors, mentor technicians, perform maintenance, respond to on-site incidents, and monitor performance using telemetry.

You will work in shifts, travel between sites, and contribute to safety, risk, and operational excellence within the CO+I team. A background in critical facilities and a proactive, hands-on approach are essential.