Senior Critical Environment Technician

M; Santo Stefano Ticino; On-site; EUR 55,000 - 85,000; Full time

Job summary

Microsoft in Italy is seeking a Senior Critical Environment Technician (CET) to maintain and operate our cloud datacenter infrastructure. You will coordinate with vendors, mentor technicians, perform maintenance, respond to on-site incidents, and monitor performance using telemetry.

You will work in shifts, travel between sites, and contribute to safety, risk, and operational excellence within the CO+I team. A background in critical facilities and a proactive, hands-on approach are essential.

Qualifications

• High School Diploma, GED, or equivalent AND experience in mission critical services.
• Experience in a specialized area (e.g., mechanical, electrical, controls) or related field.
• Ability to work shifts, including evenings, nights, weekends, and holidays.
• Ability to meet Microsoft security screening requirements (Microsoft Cloud Background Check).

Responsibilities

• Serve as operations specialist in one major CE operation area and handle advanced tasks independently.
• Inspect CE-related facility equipment and buildings for unsafe or abnormal conditions.
• Use CMMS to track equipment assets and complete work orders.
• Lead onsite incident response teams for abnormal conditions and coordinate repairs.
• Develop or update emergency operating procedures (EOPs), methods (MOPs), and SOPs for CE operations.
• Perform planned, preventive, corrective maintenance and elevate issues when needed.
• Troubleshoot equipment, systems, subsystems, and components within trained discipline(s).
• Provide consultation to lower-level colleagues in troubleshooting.

Skills

Shift work

Education

High School Diploma, GED, or equivalent

Associate's Degree or technical trade certification

Job description

22 ore fa

Nuova

M

Microsoft (TJ)

As a Senior Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Responsibilities

Responsibilities

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and elevate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and leads onsite incident response teams for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment (e.g., electrical, mechanical, cooling systems) and elevate when appropriate.
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provides consultation to lower-level colleagues in troubleshooting systems and problems.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

* You will be required to travel between sites as part of this role so a valid driver's license will be required.

**This is a shift position - you will need to be able to work in shifts, including shift assignments during non-standard business hours that may include evening, night-time, weekends, and/or holidays.

Overview

Cosa offriamo

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent AND experience of mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.
• Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

M

Microsoft (TJ)

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M

Microsoft

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