Senior Card Operations Leader

ING; Milano; Híbrido; EUR 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Smart Working

Competitive base salaries

Meal vouchers

Health insurance

Pension fund

Training opportunities

Birthday day off

Descripción de la vacante

ING is seeking a Cards Manager Operations in Italy to lead the day-to-day management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards.

You will coordinate issuance, activation, maintenance, blocking, disputes, chargebacks, and customer requests while ensuring strong controls, risk management and regulatory compliance. The role collaborates with Product, IT, Risk and Customer Care to drive improvements.

Formación

• At least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilities
• Ability to manage critical situations through good decision-making skills
• Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable field
• Fluent Italian and a good command of English, both written and spoken
• Strong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governance
• Knowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantage

Responsabilidades

• Provide people leadership, set priorities, allocate capacity and support the professional development of the Cards Operations team.
• Ensure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards.
• Own the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge.
• Act as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums.
• Drive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies.
• Sponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements.
• Provide effective oversight of outsourced activities and third parties, including performance, governance, information security, operational resilience and exit-readiness requirements.
• Promote a customer-focused, collaborative and accountable way of working, aligned with ING values and the Orange Code.

Conocimientos

Card operations

Decision making

Italian/English

Payment-card knowledge

Data-driven mindset

Leadership

Educación

Economics/Finance/Bus Admin/Eng/Law degree

Herramientas

Card platforms

Data viz tools

Descripción del empleo

ING is seeking a Cards Manager Operations in Italy to lead the day-to-day management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards.

You will coordinate issuance, activation, maintenance, blocking, disputes, chargebacks, and customer requests while ensuring strong controls, risk management and regulatory compliance. The role collaborates with Product, IT, Risk and Customer Care to drive improvements.