Senior Application Specialist, Projects

Cadmatic; Italia; Hybrid; EUR 42,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits

Flexible working practices

People-first culture

Job summary

Cadmatic is seeking a Senior Application Specialist to strengthen our Customer Success team in Italy. You will serve as a trusted technical advisor across demonstrations, implementation, integrations, training, and ongoing use of Cadmatic Projects connected with Primavera P6 and Microsoft Project.

You can work from our Piacenza office or remotely from Italy, reporting to the Technical Manager of Customer Success.

Qualifications

• Bachelor’s or master’s degree in engineering, computer science, or related technical field.
• 5+ years of professional experience and broad experience in a cross-functional role, with strong technical expertise in relevant areas of technology and software, services, solution consulting, and customer success.
• Experience of Primavera P6 and Microsoft projects, planning complex and large CPM projects, structuring the Overall Project Weighting System, and evaluating the Schedule Quality.
• Strong problem-solving abilities with a keen eye for detail. Ability to analyze workflows and suggest optimizations.
• Excellent written and verbal communication skills to effectively build trust with both technical and non-technical stakeholders, combined with advanced project management skills, with the ability to manage multiple client engagements and projects simultaneously.
• Extensive experience in Microsoft Office 365 Suite is preferred.

Responsibilities

• Act as primary technical consultant for customers, understanding requirements and advising on workflows.
• Provide advanced technical support for key customers and complex projects, including troubleshooting, customization, configurations, architecture, and third-party integrations.
• Plan and deliver advanced training and help customers use Cadmatic Projects, mentoring on complex technical issues and requests.
• Build and maintain long-term relationships with key customers, monitor satisfaction and project risks, address issues proactively.
• Bring customer needs and market insights to Product Development, contribute to product priorities and the software roadmap, and coordinate testing with Product Creation.
• Work with Sales and Marketing by providing technical expertise for proposals, evaluating architecture solutions, delivering product demonstrations, and contributing to marketing materials.
• Develop prototypes and Proof-of-Concepts (POCs) for real customer use cases

Skills

Strong communication

Cross-functional teamwork

Problem solving

Project management

Technical advisor

Education

Bachelor's or master's in engineering

Tools

Primavera P6

Microsoft Project

Office 365

Job description

Cadmatic is a leading global developer of digital and intelligent 3D-based design, engineering, and information management solutions for the marine, process, and construction industries. Our journey started in the 1980s. Over the past decade, we have grown by 20 percent annually, and it's all about talent. We truly value our people - many stay with us for years, with an average tenure of 10 years. Today we have over 340 proactive, engaged, and growth-minded people in 21 countries around the world. Over 6000 customers are using our software solutions in 60 countries. In the marine industry, our technology supports around 45 percent of the world's shipyards. We continue strong growth.

We are looking for a Senior Application Specialist to strengthen our Customer Success team in Italy. In this senior technical role, you will work with customers throughout their journey with Cadmatic Projects, from demonstrations and implementation to integrations, training, and ongoing use. You will act as a trusted technical advisor while also bringing customer insights into our product development and working closely with Sales on technical solutions for potential clients.

Your focus will be on information management and Cadmatic Projects, our project management solution integrated with Oracle Primavera P6 and Microsoft Project. Experience and expertise related to Primavera P6 will be particularly relevant in helping customers connect their project management processes with Cadmatic Projects.

You can work from our Piacenza office or remotely from your home office in Italy. You will report to the Technical Manager of the Customer Success Team.

What you will work on:

• Act as the primary technical consultant for customers, understand their requirements, advise them on workflows and software use, and ensure their needs are communicated to the right teams at Cadmatic
• Provide advanced technical support for key customers and complex projects, including troubleshooting, advanced customization, configurations, application architecture, and third-party software integrations
• Plan and deliver advanced training and help customers make effective use of Cadmatic Projects, while mentoring Application Specialists on complex technical issues and customer requests
• Build and maintain long-term relationships with key customers, monitor satisfaction and project risks, address potential issues proactively, and elevate cases to management when needed
• Bring customer needs, feedback, and market insights to Product Development, contribute to product priorities and the software roadmap, and coordinate testing activities with the Product Creation team
• Work with Sales and Marketing by providing technical expertise for proposals, evaluating application architecture solutions, participating in customer and sales meetings, delivering advanced product demonstrations, and contributing to marketing materials
• Develop prototypes and Proof-of-Concepts (POCs) that can be developed into solutions for real customer use cases

We wish you to bring:

• Bachelor’s or master’s degree in engineering, computer science, or related technical field.
• 5+ years of professional experience and broad experience in a cross-functional role, with strong technical expertise in relevant areas of technology and software, services, solution consulting, and customer success. Proven ability to drive customer satisfaction and deliver business value.
• Experience of Primavera P6 and Microsoft projects, planning complex and large CPM projects, structuring the Overall Project Weighting System, and evaluating the Schedule Quality.
• Strong problem-solving abilities with a keen eye for detail. Ability to analyze workflows and suggest optimizations.
• Excellent written and verbal communication skills to effectively build trust with both technical and non-technical stakeholders, combined with advanced project management skills, with the ability to manage multiple client engagements and projects simultaneously.
• Extensive experience in Microsoft Office 365 Suite is preferred.

Cadmatic as an employer:

• A stable, global company with a long history, strong future, and advanced software solutions.
• A friendly, supportive, and truly multicultural work environment where we succeed together.
• Autonomy, ownership, and trust: you're encouraged to do your best work and develop professionally.
• Competitive benefits and flexible working practices that support work-life balance.
• An engineer-minded, people-first culture - we take our work seriously but also enjoy ourselves along the way.

If you have any questions, feel free to contact our hiring manager, Technical Manager Oscar Bergonzi, via email [e-mail].

For this role, the annual gross salary consists of a fixed component of approximately €42,000-€46,200 and an additional variable component of up to €7,200-€7,920, bringing the total on-target earnings (OTE) to €49,200-€54,120 per year. This salary range represents the minimum and maximum compensation for this position, and the final offer may vary within the range depending on the work location, work experience, and the level of expertise in the required field.

We believe in diversity, equity, and inclusion. We are committed to building a company culture where we cherish diversity and promote equity, and where everyone feels valued and respected. We firmly believe that success comes from building an inclusive company culture and providing equal opportunities for our People.