Security Supervisor

Four Seasons; Napoli; On-site; EUR 53,000 - 80,000; Full time

Job summary

Four Seasons is seeking a dedicated Security Supervisor for its Naples Beach Club resort. You will oversee daily security operations to protect guests, colleagues and property, ensuring safety standards and regulatory compliance across the property.

The role requires strong communication, problem-solving, and leadership skills to coordinate the security team, respond to incidents, and support fire life safety programs. A commitment to exceptional guest experiences is essential.

Qualifications

• Strong communication and problem-solving skills.
• Ability to supervise security personnel and coordinate daily operations.
• Experience in hotel security or similar environment preferred.

Responsibilities

• Protect guests, employees and property; enforce hotel rules and safety standards.
• Oversee security office operations, access control, CCTV and lost-and-found.
• Provide training to promote safety and assist with workers' compensation reports.
• Conduct incident investigations and maintain accurate reports.
• Respond to emergency calls and support fire life safety systems.
• Maintain calm, professional communication and resolve security issues.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Security Supervisor is responsible for the day-to-day security force of the resort to ensure the safety and security of all guests, employees and property. The role includes risk, loss management of the property, supporting workplace safety, life/fire safety systems, and preventing situations that could jeopardize the safety and operation of the hotel. The ideal candidate must have strong communication and problem-solving skills.

What you will do

ESSENTIAL FUNCTIONS:

• Assist the Director of Security with responsibility to ensure the protection of guests, patrons and associates: their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the department's rules, policies and standards .
• Supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel and property . Oversee the security office, phone monitoring, CCTV monitoring, vendor/solicitor/visitor access, Salto key control, manage lost and found process, assign master keys and radio/phone to coworkers.
• Promote safety, awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required . Initiate and assist with Worker's Compensation reports.
• Assist with control of loading dock to facilitate a respectful and pleasant working environment.
• Provide basic security services, guest and function room lock problems, guestroom safe malfunctions, and guest room doors. Patrol building noting and correcting safety, security and fire hazards.
• Write comprehensive and accurate incident reports and conducts thorough investigations. Maintain report records, assist and follow up on investigations, and approve reports and logs.
• Assist in directing security personnel in all aspects of security policy and procedures.
• Respond to all emergency calls including Emergency Response Team calls. Will assist base building when needed. Display complete knowledge of the Fire/Life system and all support systems, their functions and emergency response procedures.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful and complicated issues, etc. Provide First Aid and CPR. Maintain certification for CPR and First Aid given by the hotel.
• Assist the security manager/director in conducting fire life safety, OSHA required training, TIPS, BBP, Haz-Com, and other safety training.
• Review all materials concerning daily hotel events to provide accurate information as needed.
• Conduct VIP escorts in a professional and courteous manner.
• Be responsible for additional Security duties in the absence of the Director of Security/Security manager.

NON-ESSENTIAL FUNCTIONS:

• Remain calm during challenging situations.
• Confident presentation skills and/or training sessions for employees or property leadership.
• Strong communication and interpersonal skills that is friendly and helpful in disposition.
• Must possess creative problem-solving skills.
• Creates motivating work environment.
• High attention to detail.
• Remain calm under pressure while working in a fast-paced environment.
• Consideration, patience and a desire to help fellow associates.
• An excellent service attitude and willingness