SDA Program Management Specialist

Jobtailor; Milano; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Milan seeks a skilled Education Program Coordinator to support faculty operations, optimize participant experience, and manage course materials and the e-learning platform. You will coordinate visits, seminars, and events while ensuring content quality and timely updates.

You will work with Marketing, Administration, and Logistics to deliver seamless program execution, leveraging strong English-Italian communication and a proactive, detail-oriented approach.

Competenze

• Master's degree in a relevant field.
• 3–4 years of professional experience in education management, program coordination, training, customer service, or related field.
• Excellent written and oral communication in Italian and English.
• International exposure through study, work, or relevant experiences abroad.
• Strong digital mindset and advanced knowledge of Microsoft Office and digital learning platforms.
• Strong interpersonal and stakeholder management skills with a people-oriented mindset.
• Proactive problem solver who can manage multiple priorities autonomously.
• Team player with strong organizational skills and attention to detail.
• Strong service orientation and customer-centric approach.

Mansioni

• Provide organizational support for Faculty, including course calendars, schedules, syllabi, and communications to participants.
• Deliver an outstanding participant experience throughout the Program.
• Manage teaching materials and the Program's e-learning platform, ensuring content quality and timely updates.
• Coordinate and oversee company visits, study tours, seminars, and course-related events.
• Manage course evaluation procedures and analyze feedback to support continuous improvement.
• Collaborate with central services such as Marketing, Administration, and Logistics to ensure smooth Program delivery.

Conoscenze

Bilingual communication

Project coordination

Organizational skills

Interpersonal skills

Customer service orientation

Data analysis

Formazione

Master's degree

Strumenti

Microsoft Office

E-Learning Platforms

Descrizione del lavoro

• Provide organizational support for Faculty, including course calendars, schedules, syllabi, and communications to participants
• Deliver an outstanding participant experience throughout the Program
• Manage teaching materials and the Program's e-learning platform, ensuring content quality and timely updates
• Coordinate and oversee company visits, study tours, seminars, and course-related events
• Manage course evaluation procedures and analyze feedback to support continuous improvement
• Collaborate with central services such as Marketing, Administration, and Logistics to ensure smooth Program delivery

Requirements

• Master’s degree
• 3–4 years of professional experience in education management, program coordination, training, customer service, or a related field
• Excellent written and oral communication skills in both Italian and English
• International exposure through study, work, or other relevant experiences abroad
• Strong digital mindset and advanced working knowledge of Microsoft Office (Word, Excel, PowerPoint) and digital learning platforms
• Strong interpersonal and stakeholder management skills, with a people-oriented mindset
• Proactive problem solver, able to manage multiple priorities and work autonomously in a dynamic environment
• Team player with strong organizational skills and attention to detail
• Strong service orientation and customer-centric approach

Core Competencies

Demonstrates expertise in education management and program coordination, with a strong focus on participant experience and stakeholder engagement. Proficient in managing digital learning platforms and utilizing Microsoft Office tools to enhance program delivery.

Highest-signal resume keywords

• Master's Degree
• Education Management
• Program Coordination
• Bilingual Communication (Italian and English)
• Digital Learning Platforms

ATS Optimization Keywords

Hard Skills

• Program Coordination
• Course Management
• Content Quality Assurance
• Course Evaluation Proceduresyx??h
• Data Analysis

Soft Skills

• Excellent Communication Skills
• Interpersonal Skills
• Problem Solving
• Organizational Skills
• Customer Service Orientation

Industry Keywords

• Education Management
• Program Delivery
• Stakeholder Management
• Participant Experience
• International Exposure

Tools & Technologies

• Microsoft Office (Word, Excel, PowerPoint)
• E-Learning Platforms