Salesforce Service Cloud Lead & Process Optimizer

Abb; Lazio; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Flexible work arrangements

Professional training

International exposure

Inclusive culture

Descrizione del lavoro

ABB is seeking a Salesforce Implementation Leader to design, configure, and deploy Salesforce modules across global service operations. You will standardize processes, document SOPs, and drive adoption with cross-functional teams.

The role emphasizes change management, training, and continuous improvement, with a data-driven approach to KPIs and service excellence. Hybrid work options and international exposure are available.

Competenze

• 5+ years in business process management, service operations, or Salesforce implementation.
• Experience leading multi-stakeholder projects with timelines and budgets.
• Master degree in technical fields; PM certification a plus.

Mansioni

• Lead design, configuration, and deployment of Salesforce modules aligned with ABB's service strategy.
• Define and document standardized service processes and SOPs across service operations.
• Collaborate with business leaders, IT, regional managers and global teams to gather requirements and drive adoption.
• Develop and execute change management plans; create documentation and training materials.
• Establish KPIs and monitor system performance to drive continuous improvements.

Conoscenze

Salesforce

Process design

Change management

Stakeholder engagement

KPIs & analytics

Six Sigma/Lean

Formazione

Master's degree in technical field

Strumenti

Salesforce Service Cloud

Field Service Lightning

SAP integration

ServIS & BOL

Descrizione del lavoro

ABB is seeking a Salesforce Implementation Leader to design, configure, and deploy Salesforce modules across global service operations. You will standardize processes, document SOPs, and drive adoption with cross-functional teams.

The role emphasizes change management, training, and continuous improvement, with a data-driven approach to KPIs and service excellence. Hybrid work options and international exposure are available.