Salesforce Analyst & Admin – Hybrid, Process Optimizer

Frette; Bardi; Ibrido; EUR 60.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Welfare package

Smart Working up to 2 days/week

Descrizione del lavoro

Frette in Concorezzo, MB, Italy is seeking a Salesforce Business Analyst & Administrator to lead implementation, configuration, and ongoing optimization of the Salesforce platform. You will work with commercial teams to translate processes into Salesforce requirements and collaborate with an external consultant during the implementation and system integration.

After go-live, you will administer Sales Cloud and Service Cloud, manage users, roles, and security, build reports and dashboards, enable

Competenze

• 3–5 years of experience in Salesforce Administrator, Consultant, or similar roles.
• Hands-on experience with Sales Cloud, Service Cloud, and Salesforce Flow.
• Excellent command of both Italian and English.
• Good understanding of the Salesforce data model and security model.
• Experience configuring Salesforce and building Flows and automation.
• Ability to gather, analyze, and document functional requirements.
• Experience working with non-technical stakeholders and external consultants.

Mansioni

• Collaborate with commercial departments and stakeholders to understand processes and objectives.
• Gather, analyze, and document functional requirements.
• Translate business needs into Salesforce requirements and solutions.
• Assess processes and identify opportunities for automation and improvement.
• Act as liaison with external Salesforce consultant throughout design, configuration, testing, and implementation.
• Support prioritization and evaluation of Salesforce solutions against requirements.
• Participate in functional testing and UAT.
• Prepare documentation on processes, configurations, and platform functionalities.
• Support change management and user adoption of the platform.
• Administer Salesforce Sales Cloud and Service Cloud environments.
• Manage users, roles, profiles, permission sets, and security settings.
• Configure and customize objects, fields, page layouts, and validation rules.
• Build and maintain automation using Salesforce Flow.
• Support sales and customer service processes, including forecasting and case management.
• Create and maintain reports and dashboards.
• Provide user training and ongoing support.
• Analyze and resolve Salesforce issues and coordinate with external consultant when required.
• Contribute to data quality and governance; manage integrations with third-party systems.

Conoscenze

Italian language

English language

Analytical mindset

Communication skills

Independent work

Strumenti

Sales Cloud

Service Cloud

Salesforce Flow

Salesforce integrations

Descrizione del lavoro

Frette in Concorezzo, MB, Italy is seeking a Salesforce Business Analyst & Administrator to lead implementation, configuration, and ongoing optimization of the Salesforce platform. You will work with commercial teams to translate processes into Salesforce requirements and collaborate with an external consultant during the implementation and system integration.

After go-live, you will administer Sales Cloud and Service Cloud, manage users, roles, and security, build reports and dashboards, enable