Sales Optimisation Advisor

MET Group; Lombardia; On-site; EUR 55,000 - 85,000; Full time

Job summary

MET Energia Italia is seeking a skilled Sales Optimisation Advisor to maximize customer value in the Italian Household market. You will drive initiatives across digital and agent-based sales channels, aligning with SME and Household teams to boost revenue and reduce churn.

You will leverage CRM data and analytics tools, develop strategies with senior leaders, and contribute to the broader digital sales roadmap while staying adaptable for cross-functional opportunities.

Qualifications

• Minimum 3 years in similar roles in energy companies.
• Entrepreneurial, dynamic, results-oriented mindset.
• Fluent in Italian and English.
• Strong analytical and data-driven decision skills.
• Experience working with CRM systems and analytics tools.
• Advanced Excel skills.

Responsibilities

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the sales process and manage related development projects.
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, aligning with Sales and Back-Office teams.
• Develop and implement an analytical framework to support data-driven decision-making and identify effective customer-value strategies.
• Support the Digital Sales strategy in shaping short- and long-term targets and resources.
• Be active and ready to take on new challenges across MET Group when needed.

Skills

Energy industry experience

CRM systems

Analytical skills

MS Office / Excel

Italian & English fluency

Strategic thinking

Data-driven decision making

Tools

CRM systems

Analytics tools

Excel

Job description

MET Groupis an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

METGroupis present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

METGrouphas 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation*.

MET Energia Italia is the Italian subsidiary or MET Group, an integrated European energy company, headquartered in Switzerland and active in 16 EU countries, with activities in natural gas, power and renewables, focused on multi-commodity trading and sales, as well as renewables and Energy Efficiency Solutions. After its start up in 2017, MET Energia Italia has now reached a position among the top 20 energy players in the country.

MET Energia Italia’s mission is to become a leading market player by implementing innovation in the Italian energy market. We are a boutique of energy professionals who, thanks to our expertise and hard work, have been able to establish a competitive and highly optimized business in a few years. We are determined to take our success story even further, so we strive to attract highly talented people that are ready to give their best every day and that are eager to continuously develop their skills by taking on big challenges.

As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Sales Optimisation Advisor, who will be contributing to the growth of the company in the Italian market.

You will play a key role in developing and managing initiatives aimed at maximizing the value of customers acquired by MET Energia Italia within the Household segment, across both digital and agent-based sales channels. In this role, you will contribute to our daily operations through:

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME & B2C, and Head of B2Cof MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value
• Strong business acumen and strategic thinking capabilities
• Fluent in Italian and English
• Proficiency in MS Office, with advanced Excel skills

• Permanent employment contract
• The position is aligned with Level 2 of the CCNL Commercio. Final remuneration will be determined based on objective and gender-neutral criteria, including experience, skills, and qualifications.
• The opportunity to make a tangible impact on company performance and growth
• A dynamic, innovative, and fast-growing environment that values new ideas and encourages individual contribution
• An open and informal culture, with a high level of trust and autonomy
• Exposure to an international environment, with opportunities to collaborate and share knowledge across MET Group, particularly the Swiss headquarters