Sales Support Officer

ENGIE Italia; Milano; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading energy firm in Milan is seeking a Sales Support Officer to assist with client hedging activities, manage relationships, and calculate energy prices. The ideal candidate will have at least 2 years of experience in sales support within the energy sector, strong analytical and communication skills, and proficiency in the Office suite. This position offers career growth opportunities in a collaborative environment.

Qualifications

• Minimum 2 years of experience in sales support roles within the energy commodity sector.
• Strong communication and interpersonal skills.
• Advanced proficiency in the Office suite; Power BI knowledge is a plus.
• High level of analytical and data management competence.
• Innovative, digitally oriented mindset.
• Adaptable, quick learner.
• Fluency in English (written and spoken).

Responsibilities

• Follow up and monitor hedging activities for customers.
• Interface and cooperate with internal teams.
• Track monthly gas and energy efficiency index updates.
• Calculate final energy prices for invoicing.
• Manage client relationships.
• Maintain the IT portal for customer support.
• Produce forecast analyses and final reports.

Skills

Sales support experience

Communication skills

Interpersonal skills

Analytical skills

Proficiency in Office suite

Power BI knowledge

Fluency in English

Job description

SALES SUPPORT OFFICER

ENGIE Italia invites applications for the Sales Support Officer position, based in Milan as part of the Supply & Energy Management (S&EM) business unit.

About ENGIE

ENGIE places sustainable development at the heart of its activities worldwide, spanning electricity, natural gas, energy efficiency and services. As a global leader in low‑carbon energy, we support clients on their decarbonisation journey, optimise assets and create value.

What you will do

• Follow up and monitor hedging activities for national and international industrial customers (B2B markets).
• Interface and cooperate with internal teams:
• Regulatory function to incorporate ARERA updates into billing systems.
• Billing team for IT evolutions driven by business or regulatory changes.
• Finance area for monthly closing checks.
• IT department for management and continuous improvement of internal tools.
• Credit risk and KYC‑AML teams.
• Track monthly gas and energy efficiency index updates and report into billing IT systems.
• Calculate final energy prices for invoicing and update internal CRM.
• Manage client relationships, resolving technical bill/contract queries.
• Maintain the IT portal for customer support, including contract creation, updates, and data monitoring.
• Produce forecast analyses and final reports for portfolio clients.

About You

• Minimum 2 years of experience in sales support roles within the energy commodity sector.
• Strong communication and interpersonal skills.
• Advanced proficiency in the Office suite; Power BI knowledge is a plus.
• High level of analytical and data management competence.
• Innovative, digitally oriented mindset.
• Adaptable, quick learner.
• Fluency in English (written and spoken).

About ENGIE

Working at ENGIE offers a wide range of career opportunities across more than 30 countries. We create a community-driven environment that balances economic performance with social and environmental impact. ENGIE actively cultivates diversity and inclusion and is recognised as a leader in this area.