Sales Operations Specialist

Giunti Psychometrics; Toscana; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Giunti Psychometrics in Florence Hybrid role seeks a Sales Operations Specialist to manage orders, admin processes, and customer activities, ensuring smooth operations across sales workflows.

You will support Order management, public procurement, supplier registry, and CRM/ERP data maintenance while collaborating with Account Managers and internal teams to drive efficiency. Proficiency in English and MS Office is essential.

Qualifications

• Hands-on experience in sales back office or sales administration within B2B environments.
• Good command of English (B1-B2).
• Excellent Microsoft Office skills.
• Familiarity with ERP and CRM tools, preferably Salesforce.

Responsibilities

• Receive, verify, and process purchase orders for physical products, digital licenses, training, and consulting.
• Support public procurement and tender management via MePA/Consip platforms.
• Maintain supplier registrations and vendor lists.
• Support Account Managers and coordinate with internal teams to process requests.
• Maintain customer records and sales opportunities in CRM and ERP systems.

Skills

Sales back office

Sales administration

Microsoft Office

CRM systems

ERP systems

Salesforce

Tools

Salesforce CRM

Job description

Why This Role Matters

As a Sales Operations Specialist at Giunti Psychometrics, you will play a key role in supporting our sales operations, ensuring the smooth and efficient management of orders, administrative processes, and customer-related activities.

Role Highlights

• Reporting Line: Senior Sales Manager
• Team Management: None
• Workplace Model: Hybrid
• Location: Florence.

Your Day-to-Day Responsibilities

• Order management: receive, verify, and process purchase orders for physical products (tests, books, and manuals), digital licenses (Giunti Testing platforms), training courses, and consulting projects;
• Public procurement and tender management (Public Administration/Healthcare): provide operational support in managing orders and administrative procedures through public procurement platforms (e.g., MePA), including preparing documentation and ensuring compliance with relevant requirements;
• Supplier registry management: maintain and update registrations in approved supplier lists and vendor registers;
• Sales team support: provide ongoing support to Account Managers, coordinating with internal departments to ensure the smooth processing of requests and monitoring order status;
• Data management and record keeping: maintain and update customer records and sales opportunities within the company's CRM and ERP systems.

What We're Looking For

Must Have

• Hands-on experience in sales back office, sales administration, or similar roles within B2B environments, preferably in the training or services sectors;
• Good command of English, both written and spoken (B1-B2 level)
• Excellent command of Microsoft Office Suite;
• Familiarity with ERP systems and CRM tools, preferably Salesforce.

Nice to Have

• Previous experience working with Public Administration clients and Knowledge of public procurement platforms (e.g., MePA/Consip).

Beyond Technical Skills

We believe that technical expertise is only part of what makes a great team member. We are looking for someone who shares our values and brings a collaborative, proactive, and growth-oriented mindset to their work.

• Proactivity and Problem-Solving: You anticipate challenges, approach problems analytically, and take initiative in finding effective solutions;
• Planning and Ownership: You manage priorities effectively, take responsibility for your work, and deliver results with autonomy and accountability;
• Communication and Collaboration: You communicate clearly, listen actively, and enjoy working with colleagues across different functions and countries;
• Commitment to Excellence: You strive for quality, embrace feedback, and continuously look for ways to improve your work and develop your skills;
• Innovation and Adaptability: You are curious about emerging technologies, open to change, and motivated to explore new ideas and approaches;
• Empathy and Customer Focus: You understand different perspectives and keep users' and stakeholders' needs at the center of your decisions;
• Integrity and Social Responsibility: You act ethically, respect confidentiality and data protection, and recognize the impact of technology on people and society;
• Inclusion and Sustainability: You value diversity, contribute to an inclusive environment, and support responsible and sustainable solutions.

What We Offer

• An international and multidisciplinary environment.
• Hybrid working arrangements based in Florence.
• Compensation and level commensurate with experience and the value of the candidacy.

Working at Giunti Psychometrics

At Giunti Psychometrics, we believe that psychological science can drive meaningful change.

Since 1950, we have been designing tools and solutions that support professionals in education, healthcare, business, and research. Our commitment goes beyond product development - we are building a global ecosystem that brings scientific rigor, ethical responsibility, and human insight together to help people grow, learn, and thrive.

From the early publication of one of the world’s most reliable tools for assessing personality structure and mental health ("MMPI"), to a gold-standard instrument for measuring children's cognitive abilities ("WISC"), and by pioneering the digitalization of psychological assessment for institutions such as the Italian Army - our journey has always been based on scientific rigor and national relevance.

Our European expansion has been driven by a commitment to bring our online platform and top-tier psychological assessment tools to professionals across the continent. Through strategic partnerships and localized solutions, we continue to define the future of psychometrics across Africa, the Middle East, Latin America, and Central America with Gold Standard products.

This establishes us as the leading global player in psychometrics, while respecting the cultural and linguistic diversity of every region and market. Every step of our international growth and digital innovation is rooted in extensive psychometric expertise to empower professionals, helping them manage and enhance solutions for people’s well-being and mental health.

Equal Opportunity Statement

Giunti Psychometrics is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, ask for more about requesting accommodations.