Sales & Operations Manager

RQT; Milano; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading firm in event management is seeking a Senior Leader in the MICE sector. This role involves driving revenue growth and overseeing operations while ensuring compliance with corporate governance. Candidates must have proven leadership ability and substantial experience in managing large scale events. The position is based in Milan, Italy, with a requirement to develop strategic initiatives, manage client relationships, and lead a team towards high performance.

Qualifications

• Proven experience in MICE industry is essential.
• Experience within a recognised MICE agency or hospitality group required.
• Demonstrated management of large scale events.

Responsibilities

• Lead the business development for the Italy office.
• Drive revenue growth and profitability.
• Manage key client relationships.

Skills

MICE industry experience

Leadership skills

Project management

Negotiation skills

Strong presentation skills

Job description

RQT is recruiting on behalf of a well established group within the Meetings, Incentives, Conferences and Events industry.

About the Role

This is a senior leadership role and is strictly suited to candidates with substantial and proven experience within the MICE sector, gained either within a reputable agency environment or within a structured hospitality group operating in meetings and events. The successful candidate will report directly to the Managing Director and CEO and will be responsible for driving revenue growth, leading the Italy based team, and ensuring operational excellence in line with Group strategy and financial targets.

Responsibilities

Strategic Leadership and Business Development

• Develop and implement the annual business plan, sales strategy, and budget for the Italy office.
• Drive sustainable revenue growth and profitability in line with Group objectives.
• Identify new market opportunities, client segments, and product development areas.
• Monitor financial performance and implement corrective measures where required.
• Provide structured reporting to Group management on sales, pipeline, and financial performance.

Sales and Client Relationship Management

• Lead the sales function to maximise conversion rates, margins, and long term client value.
• Manage and strengthen relationships with key corporate clients, agencies, and strategic partners.
• Oversee major proposals, tenders, and high value negotiations.
• Represent the company at international trade fairs, sales missions, and client meetings.
• Accompany key clients on inspections, site visits, and familiarisation programmes when required.

Operations and Service Delivery

• Oversee all operational activities to ensure seamless delivery of conferences, incentive groups, and corporate programmes.
• Ensure all events are delivered on time, within budget, and in line with company quality standards.
• Act as senior escalation point for client or operational issues.
• Ensure structured planning, risk management, and contingency processes are in place.
• Negotiate with key suppliers to secure competitive commercial terms.

Team Leadership and Governance

• Lead, motivate, and develop the Italy based team to achieve high performance.
• Set clear objectives and conduct performance reviews.
• Ensure compliance with Group standards, policies, and corporate governance requirements.
• Maintain strong internal collaboration across markets.

Qualifications

This is a senior role and requires significant relevant experience.

Required Skills

• Proven and demonstrable experience within the MICE industry is essential.
• Experience gained within a recognised MICE agency or a hospitality group with a strong meetings and events focus is mandatory.
• Strong track record in managing large scale conferences, incentive programmes, and international corporate events.
• Demonstrated commercial acumen with experience managing budgets, margins, and revenue targets.
• Proven leadership experience in managing and developing teams.
• Strong negotiation, presentation, and stakeholder management skills.
• Willingness to travel and represent the company internationally.

Preferred Skills

Applicants must submit details of key projects and portfolios personally managed, including scope, client profile, budget size, and results achieved. Candidates are also required to provide a short statement explaining why they believe they are the right fit for this senior position and how their experience aligns with the company’s strategic objectives.