Sales Associate

Jimmy Choo; Roma; Sur place; EUR 25 000 - 32 000; Plein temps

Résumé du poste

Jimmy Choo in Rome is seeking a proactive sales consultant to deliver exceptional customer service and embody the luxury lifestyle image of the brand. You will build lasting client relationships while maintaining impeccable boutique presentation and contributing to store targets.

The role requires strong communication skills, a passion for fashion, and the ability to work in a fast-paced luxury retail environment.

Qualifications

• Experience as a sales consultant in a luxury brand.
• Strong written and verbal communication.
• Multilingual abilities would be beneficial.
• Proven sales skills in a luxury retail environment.
• Knowledge of luxury market, customer service, and fashion.

Responsabilités

• Provide exceptional customer service following selling ceremony.
• Represent Jimmy Choo image through service, attitude and grooming.
• Develop product knowledge to assist customers effectively.
• Build and maintain a client database for repeat visits.
• Resolve complaints promptly and propose solutions to store management.
• Support stock replenishment and inventory accuracy.
• Participate in stock takes and store meetings/ training.
• Assist in promotional events and ensure boutique presentation aligns with VM standards.

Connaissances

Luxury brand experience

Excellent communication

Multitasking

Clienteling

Sales skills

Description du poste

Main responsibilities include:

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique

Competencies and Experience Required:

• Demonstrable success gained as a sales consultant within a luxury brand
• Excellent communication skills both written and verbal
• Additional languages would be beneficial
• Demonstrable sales skills
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards

Personal Attributes:

• Enthusiastic, self-confident and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets