Sales Account Manager, Italy

Chep; Lazio; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Option to participate in company share

Life Insurance

Annual Bonus of 15%

Job summary

CHEP is seeking an Account Manager focused on strategic partnerships to drive growth and value for customers in a B2B setting. You will collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability.

You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains. The role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global

Qualifications

• Experience in food/food processing/packaging/supply chain.
• Track record of growing customer relationships and delivering commercial results.
• Strong commercial acumen, negotiation, and solution-selling skills.
• Italian and English proficiency (essential); additional European language desirable.

Responsibilities

• Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets.
• Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
• Lead contract negotiations and commercial tenders to secure favorable terms.
• Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records.
• Monitor account performance metrics (including NPS) and develop action plans for improvement.
• Build networks within customers’ organizations to drive strategic supply chain initiatives.
• Identify and secure new business opportunities to maintain a robust sales pipeline.
• Drive revenue retention and expansion through long-term partnerships and tailored solutions.

Skills

Negotiation

Account management

Relationship building

Communication

Presentation skills

Cross-functional collaboration

Solution selling

CRM experience

Data storytelling

Digital Customer Solutions

NPS monitoring

Tools

Salesforce

Job description

As an Account Manager focused on strategic partnerships, you drive growth and value for CHEP’s customers in a B2B setting. You collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability. You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains. This role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global logistics and sustainability.

• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Annual Bonus of 15%
• Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets
• Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability
• Lead contract negotiations and commercial tenders to secure favorable terms
• Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records
• Monitor account performance metrics (including NPS) and develop action plans for improvement
• Build networks within customers’ organizations to drive strategic supply chain initiatives
• Identify and secure new business opportunities to maintain a robust sales pipeline
• Drive revenue retention and expansion through long-term partnerships and tailored solutions
• Experience in food/food processing/packaging/supply chain
• Track record of growing customer relationships and delivering commercial results
• Ability to influence stakeholders across cross-functional/matrix organizations
• Strong commercial acumen, negotiation, and solution-selling skills
• CRM experience (Salesforce or similar)
• Strong communication and presentation skills
• Italian and English proficiency (essential); additional European language desirable
• Building relationships
• Empathy
• Salesforce or similar CRM tools
• Data storytelling
• Digital Customer Solutions (DCS)