Roma _ Client Advisor

Etro; Roma; On-site; EUR 25,000 - 32,000; Full time

Job summary

Etro's Rome boutique is seeking a full-time Client Advisor to provide high-quality service, understand customer needs, and convey the brand's philosophy and heritage.

You will use product knowledge to guide customers, contribute to sales and CRM efforts, and uphold visual standards while representing the brand's luxury experience.

Qualifications

• Experience in fashion and luxury retail environments.
• Strong customer service skills and relationship-building.
• Ability to drive sales and exceed store targets.
• Reliable with clienteling and CRM practices.
• Fluent in English; another language is a plus.

Responsibilities

• Provide exceptional service by understanding customer needs and showcasing product knowledge.
• Engage in selling ceremonies and guide clients through the shopping journey.
• Discuss trends and luxury market developments to advise clients.
• Contribute to achieving store goals and maintain visual standards.
• Assist in replenishment and inventory control.
• Manage cashier procedures and after-sales support.
• Maintain grooming and adhere to brand policies.

Skills

Fashion retail experience

Customer service

Clienteling

Team player

English fluency

Job description

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
• Assist customers accordingly with selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the busi
• ness
• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

• -Deep passion for fashion and luxury
• -Experience in a similar role within fashion and luxury retail companies
• -Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• -Comfortable in client face activities and clienteling
• -Ability to adapt to different customers
• -Team-playing aptitude
• -Understanding of Retail
• - KPIsDigital Ability
• -Ability to work in a dynamic environment
• -Fluent in English, a second language will be considered a plus