Roma _ Client Advisor

Azienda Anonima; Roma; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Azienda Anonima in Rome is seeking a full-time Client Advisor to deliver exceptional service and embody the brand philosophy. You will assist clients with product knowledge, trends, and the brand story, while supporting CRM initiatives and visual standards.

The role requires passion for fashion and luxury, experience in similar roles, and a proactive, customer-focused approach. Join a dynamic team dedicated to exceeding store goals and delivering an outstanding client experience.

Competenze

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion and luxury retail.
• Ability to drive and exceed individual and store results, with strong commercial awareness.
• Comfortable in client-facing activities and clienteling.
• Team player with ability to adapt to diverse customers.

Mansioni

• Provide exceptional customer service by understanding and meeting needs and expectations.
• Assist customers with selling ceremonies and product recommendations.
• Discuss trends in fashion and luxury, conveying brand history and heritage.
• Contribute to achieving store goals and developing the business.
• Develop CRM and clienteling strategies to strengthen customer relationships.
• Collaborate with team to maintain high store standards and visual presentation.
• Support product replenishment and inventory checks.
• Handle cashier procedures and after-sales responsibilities.
• Adhere to grooming standards and company policies.

Conoscenze

Passion for fashion

Customer service

Clienteling

Retail knowledge

Descrizione del lavoro

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage

- Assist customers accordingly with selling ceremony

- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

- Ensure the achievement of the Store goals, enhancing and developing the busi

ness

- Build and strengthen relationships with customers by developing CRM and Clienteling strategies

- Build strong team collaborations

- Contribute to maintain the visual display of the products in accordance with visual guidelines

- Help ensuring the products replenishment and physical inventory of merchandise

- Be confident with cashier procedures and after sales management

- Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

-Deep passion for fashion and luxury

-Experience in a similar role within fashion and luxury retail companies

-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude

-Comfortable in client face activities and clienteling

-Ability to adapt to different customers

-Team-playing aptitude

-Understanding of Retail

- KPIsDigital Ability

-Ability to work in a dynamic environment

-Fluent in English, a second language will be considered a plus