Roma _ Client Advisor

Hublot; Lazio; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

Hublot Rome boutique is seeking a full-time Client Advisor to deliver exceptional service by understanding customer needs and conveying the brand’s philosophy. You will engage with clients, guide their purchase journey with in-depth product knowledge, and uphold luxury standards across all touchpoints.

You will manage CRM activities, contribute to sales goals, and collaborate with the team to maintain visual merchandising and after-sales excellence within a Boutique environment in Rome.

Competenze

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion and luxury retail companies.
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude.
• Comfortable in client facing activities and clienteling.
• KPIs and digital ability (understanding of retail tech and CRM)

Mansioni

• Provide exceptional customer service experience by assisting customers in meeting their needs and conveying product knowledge, history and heritage.
• Assist customers with selling ceremony and guide them through the buying journey.
• Discuss fashion trends and luxury market developments with clients, showing passion for the brand.
• Contribute to achieving store goals and support visual merchandising and stock replenishment.
• Develop CRM and clienteling strategies to strengthen relationships with customers and foster loyalty.
• Collaborate with team to ensure smooth store operations and strong teamwork.
• Maintain product displays in line with brand guidelines and ensure accurate inventory levels.
• Support cashier procedures and after-sales service in line with company policies.

Conoscenze

Passion for fashion and luxury

Customer service

Clienteling

Teamwork

Retail knowledge

English fluency

Descrizione del lavoro

For our Boutique in Rome , we are looking for a full-time Client Advisor.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• - Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
• - Assist customers accordingly with selling ceremony
• - Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• - Ensure the achievement of the Store goals, enhancing and developing the busi
• business
• - Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• - Build strong team collaborations
• - Contribute to maintain the visual display of the products in accordance with visual guidelines
• - Help ensuring the products replenishment and physical inventory of merchandise
• - Be confident with cashier procedures and after sales management
• - Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements

• -Deep passion for fashion and luxury
• -Experience in a similar role within fashion and luxury retail companies
• -Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• -Comfortable in client face activities and clienteling
• -Ability to adapt to different customers
• -Team-playing aptitude
• -Understanding of Retail
• - KPIsDigital Ability
• -Ability to work in a dynamic environment
• -Fluent in English, a second language will be considered a plus

Seniority level

• Associate

Employment type

• Full-time

Job function

• Retail Apparel and Fashion

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