Retail Supervisor - Sicilia

Max Mara Fashion Group; Palermo; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Max Mara Fashion Group is seeking a Retail Supervisor responsible for overseeing all sales outlet activities, ensuring budgeted targets and Brand image guidelines are met. The role involves strategic diagnostics, cost control, staff leadership, and coordination across Concessions or DOS locations within Sicily.

The position requires travel across Sicily, strong experience in retail, and a deep commitment to the Brand’s philosophy and customer experience.

Competenze

• Significant previous experience in the retail sector, specifically as a Sales Assistant and Store Manager.
• Solid skills in store operations and team management.
• Full availability to travel frequently across the Sicily region to manage and support stores.

Mansioni

• Achieves business targets (budget, turnover, profitability) and promotes growth of stores in its reference area.
• Manages costs in line with the allocated budget.
• Maintains and improves the image of the points of sale and the performance of the staff.
• Manages and coordinates staff selection, development and task assignment.
• Monitors activities to implement quick solutions aligned with business objectives.
• Enhances staff knowledge through training on products, customers, and sales techniques.
• Manages resources (people, costs and investments).
• Promotes development of role learning through proactive, team and digital activities.
• Promotes the use of digital technologies within its function for process management and external interactions.
• Promotes sustainable development actions linking environment, processes and community.

Conoscenze

Store operations

Team management

Sales experience

Descrizione del lavoro

The Retail Supervisor is responsible for managing all the sales outlet activities assigned to them. Guaranteeing that the quantitative objectives (budget, turnover, profitability) and qualitative objectives (Brand image) defined are achieved, in line with the Brand guidelines and company standards. The core responsibilities of the role include: 1) guaranteeing that quantitative and qualitative objectives of the reference stores are achieved in economic terms (budget, turnover, profitability) and in terms of the correct Brand image; 2) analyzing and conducting "diagnostic" studies to provide a rapid response (tactically) based on the specific needs and context of the stores, focusing on a long-term strategy. In the case of DOS (Directly Operated Stores) or Concessions, they are directly responsible for resources (people, costs, investments).

Job Description

1. Achieves business targets (budget, turnover, profitability) and promotes the growth of stores in its reference area, in compliance with company guidelines
2. Manages all costs consistently with the allocated budget
3. Maintains and improves the image of the points of sale, the performance of the staff, the products, guaranteeing the customer a level of service in line with company standards and the philosophy of the Brand
4. Manages and controls the staff of the POS in terms of selection, development and assignment of adequate tasks and targets, in accordance with the business objectives and performance expectations of the stores in the assigned area
5. Monitors ongoing activities in the stores, both proactively and reactively, in order to implement quick solutions that allow you to maintain in line with business objectives
6. Is responsible for enhancing staff knowledge through suitable training activities, such as: products, customers, sales techniques, coordination of store activities with the other touchpoints of the Brand
7. Manages, coordinates and controls the assigned resources (people, costs and investments)
8. Promotes the development of Role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's Responsibilities
9. Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
10. Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as an interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community

Qualifications

• Significant previous experience in the retail sector, specifically as a Sales Assistant and Store Manager, with solid skills in store operations and team management.
• Full availability to travel frequently and consistently across the Sicily region to manage and support the points of sale.
• A genuine passion for the fashion industry, with the ability to authentically promote and uphold the Brand’s image and philosophy.