Retail Italia Store Communications & Processes Internship

EssilorLuxottica; Milano; In loco; EUR 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Health insurance

Ticket restaurants

Internal rooftop canteen

Employee eyewear offers

Disconnect program

Leonardo learning platform

Flexible work conditions

Descrizione del lavoro

EssilorLuxottica seeks a Store Operations analyst to optimize store processes and collaborate with all functions to drive operational excellence and a better customer experience. You will support field management with effective tools and manuals.

The role emphasizes data analysis, tool implementation, and cross-functional collaboration across stores and area managers, in a fast-paced environment within Milan area.

Competenze

• Master's degree completed or about to be completed.
• Fluency in English and Italian.
• Analyses and problem solving skills.
• Excellent knowledge of Excel and use of Office package.
• Organizational and time management abilities.
• Takes responsibilities with seriousness and team spirit.
• Flexible and able to adapt to changes.
• Proactive and organized.
• Excellent relational and communication skills.

Mansioni

• Carry out sector analyses and related reporting.
• Assist in implementing new store tools to improve field processes.
• Help draft operating manuals for new projects or process revisions.
• Support maintenance of the new cash system and develop operational materials.
• Assist communication to the stores.
• Support in managing in-store applications and processes with Area Managers and stores.

Conoscenze

Analysis

Problem solving

Organization

Time management

Communication skills

Team spirit

Proactive

Flexibility

Formazione

Master's degree completed or about to be completed

Strumenti

Excel

Office package

Descrizione del lavoro

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

This role is embedded within the Store Operations team, which contributes to the optimization and efficiency of all processes involving stores by collaborating with all functions, ensuring effective and adequate operational performance. It supports business and field management to achieve operational excellence, higher performance, better customer experience and process integration.

Main responsibilities:

• Carry out specific sector analyzes and associated reporting
• Support in the process of implementing new store tools to improve field processes and procedures (e.g. new cashier tool, innovative payment methods..)
• Support the team in drafting operating manuals relating to new projects implemented in stores or the revision of existing processes
• Support the team, for the maintenance of the new cash system (both for S&V and for GV), for the realization of the operational materials and in the continuous support phase for the stores
• Support team in the communication process to the stores
• Support for the management of in-store applications and existing processes through direct contact with Area Managers and stores

Main requirements:

• Master's degree completed or about to be completed
• Fluency in both English and Italian
• Analysis and problem solving
• Excellent knowledge of Excel and good use of the Office package
• Organizational and time management skills
• Takes responsibilities with seriousness and team spirit
• Flexible and able to adapt to changes
• Proactive and organized
• Excellent relational and communication skills
• Master's degree completed or about to be completed

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique; have a glimpse of some of the benefits you will enjoy as a successful candidate:

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.
• Enjoy flexible work conditions, health insurance coverage, ticket restaurants, internal rooftop canteen.
• Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world-class brands firsthand.
• Enjoy our “Disconnect Program” a holistic approach to work-life balance, including initiatives for mental health, yoga, jogging sessions, and more, designed to help you recharge and stay healthy.

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Salary Package

• Meal Vouchers as per company guidelines

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.