F&B Supervisor

The Social Hub; Toscana; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Awesome discounts in Europe properties

Growth opportunities

Salary framework fairness

Multinational company environment

Job summary

The Social Hub in Italy invites an experienced F&B Supervisor to lead our front-of-house during busy shifts. You’ll guide the team, maintain the guest experience and ensure smooth daily operations across service and training.

You’ll work closely with the Restaurant Manager, welcome guests, handle service flow with energy and care, and help us uphold fairness and high standards across all properties in Europe. English and Italian are required; additional languages are a bonus.

Qualifications

• 1–2 years in a senior waiter, barista or bartender role.
• Confident in leading a team during service.
• Clear communication and calm under pressure.
• Attention to detail and consistent service.
• Hospitality energy and guest-facing approach.
• English and Italian language skills (additional languages a bonus).

Responsibilities

• Lead the front-of-house team during service with a positive tone.
• Guide the crew on the floor and solve issues in the moment.
• Support training and onboarding for new team members.
• Keep operations smooth by checking setups, stock, cleanliness and safety.
• Stay present on the floor, chat with guests and assist as needed.
• Handle transactions accurately and pass on irregularities.
• Share shift targets and motivate the team to reach them.
• Collaborate with kitchen and bar to keep service flowing.

Skills

Team leadership

Customer service

Communication

Attention to detail

Guest experience

Job description

Your Mission, Should You Choose to Accept It

You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Supervisor, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our guests leave smiling. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine.

• IT-Florence Belfiore

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• Lead the front-of-house team during service and set a positive, upbeat tone
• Guide your crew on the floor, helping them solve small issues in the moment
• Support training and onboarding for new team members
• Keep daily operations smooth by checking setups, stock, cleanliness and safety
• Stay present on the floor, chat with guests and jump in where needed
• Handle transactions accurately and pass on any irregularities
• Share targets for the shift and motivate the team to reach them
• Work closely with the kitchen and bar teams to keep service flowing

What You’ll Have

• You have 1-2 years of experience in a senior waiter, barista or bartender role
• You bring confidence leading a team during service
• You communicate clearly and stay calm when things get busy
• You have an eye for detail and keep service consistent
• You bring genuine hospitality energy and enjoy being guest-facing
• You work well with different teams and lead by example
• You speak English and Italian, extra languages are a bonus

What We Offer

• The opportunity to work at a dynamic, multi-national company.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best

• Starting salary: 25,158.56€ gross per year