Front office host

Bachecalavoro; Toscana; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Dynamic multinational company

Certified B Corp

Growth opportunities

Employee discounts

Fun workplace

Job summary

The Social Hub in Florence is seeking a Front Office Host to greet guests, manage check-ins and create a welcoming energy that pervades the lobby.

You will navigate desks and kiosks, share local tips, and connect guests with events, restaurants and experiences while collaborating with Housekeeping, F&B and maintenance.

Fluency in English and Italian is required, with 1–3 years in hospitality; salary is determined by our framework and starts around €23,739.66 gross per year.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic and welcoming demeanor.
• Strong multitasking with a steady smile.
• Proactive, able to connect guests with local tips.
• Comfort with PMS, kiosks, and guest messaging apps.
• Fluent in English and Italian.

Responsibilities

• Welcome guests warmly and set a great first impression.
• Assist with check-ins, payments, and kiosk navigation.
• Keep the lobby tidy, inviting, and energetic.
• Offer local recommendations and connect guests to events.
• Manage bookings for activities, restaurants, and experiences.
• Share guest insights with the team to improve stays.
• Collaborate with Housekeeping, F&B, and Maintenance to ensure smooth operations.
• Promote outlets and upsell opportunities on shift.

Skills

Hospitality experience

Bilingual English/Italian

Customer service mindset

Multitasking

Team player

Tools

PMS

Kiosks

Guest messaging apps

Job description

Luogo di lavoro: Firenze

Your Mission, Should You Choose to Accept It

As a Front Office Host, you're the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don't Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You're great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You're comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Italian
• You're a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations likeand theto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best

Starting salary: € 23,739.66 gross per year

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.