Resort Assistant Supervisor

Interski; Valle d'Aosta; In loco; EUR 20.007 - 23.965; Tempo pieno

Vantaggi offerti da questo lavoro

Contribution towards travel expenses

Accommodation provided

Meals included during the season

Season lift pass

Descrizione del lavoro

Interski is looking for a Resort Assistant Supervisor to oversee daily resort operations in the Aosta Valley. This role involves managing a team, supporting clients, and ensuring smooth logistics. The position requires excellent communication skills, a valid driver’s license, and a proactive approach.

Our ideal candidate will be fluent in English and possess resilience while adapting to the dynamic alpine environment. The role offers competitive wages and various benefits.

Competenze

• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) – ESSENTIAL.
• Fluent in English - ESSENTIAL.
• Team leader experience – DESIRABLE.

Mansioni

• Creation of the weekly rota for the team.
• Daily briefings with your team.
• Supporting clients with ski hire and logistics.

Conoscenze

Excellent communication and organisational skills

Customer service orientated

Flexible and adaptable

MS Excel experience

Team player & team leader

Descrizione del lavoro

The role of the Resort Assistant Supervisor is an integral and varied role and assists in every aspect of the Interski operations. It includes duties/tasks conducted by the Resort Assistant plus some additional duties/tasks of a team leader which include creating a rota, briefings with your team, supporting your team and ensuring your team are performing well.

We require our Resort Assistant Supervisor to be an all-rounder, happy to be client facing and just as happy to be working in the background. We require our Resort Assistant Supervisor to be flexible and adaptable as changes often occur when working in an operational environment and will need to have a can do, friendly, proactive, and positive outlook.

You MUST hold a full valid driver’s licence with driving experience and must be willing to drive a manual vehicle, 2 seater to 9 seater vehicles. Remember, you would be working in the Alps therefore you must be prepared to drive in all weather conditions.

Team leaders are expected to remain available to both their team and clients at all times, primarily via phone, to provide support and guidance should any issues arise in resort, attending in person if the situation requires it, regardless of the time of day or night.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

KEY RESPONSIBILITIES

• Attend weekly valley meeting
• Creation of the weekly rota through liaising with all Supervisors to establish the Resort Assistant requirements from all departments
• Daily briefings with your team
• Ensuring your team is carrying out duties/tasks
• Supporting your team
• Ski Hire
  • Assisting in ski hire on arrivals day (fitting boots, poles, skis etc)
  • Assisting in ski hire in the mornings and afternoons (when clients come through the building)
  • Ski Hire shift (normally one shift per week in the ski hire building and tasks include pre fitting, cleaning, sorting etc)
  • Assist the rental wear department in the preparation, delivery, collection and turning over rental wear (ski jackets, ski trousers, helmets)
• On Hill
  • Welcoming clients at the gondola station & advising clients to keep safe when crossing the piste
  • Liaise with Snowsports Operations Supervisor and oversee school arrivals/departures to check out / check in area
  • Responding to WhatsApp whilst on the hill which could be for a change of equipment.
  • Assistance at check in in the afternoons
• Movements/Transfers
  • Move clients and staff within the Aosta Valley
  • Provide airport transfers from/to Turin, Milan & Geneva airports
• Ad hoc requirement to attend après ski activities such as ice skating, disco and presentation runarounds
• Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
• Other
  • Delivery of a welcome meeting to arriving holiday clients (adult and family groups)
  • Ad hoc requirement to cover days off for other staff members in the role of a schools & college co-ordinator (rep for a school group)
  • On Call Night - on call from 17:00-08:00 for any accidents/injuries or any operational requirements that may take place

SKILLS

• Excellent communication and organisational skills
• Friendly, positive, and personable
• Customer service orientated
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Hard working and willing to get your hands dirty
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• MS Excel experience
• A team player & team leader
• Passionate about skiing and snowboarding

STAFF PACKAGE

• Contribution towards travel expenses at the start and end of the season
• Training programme delivered at the start of the season
• Accommodation (shared room in shared apartment or hotel)
  • Option to live out and an allowance of £500.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo tops)
• Lift Pass
  • Aosta/Pila staff will receive a season pass for Pila, Crevacol & Cogne
  • If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability)
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE & WHERE YOU CAN DO THIS ROLE

• One (Aosta based)
• Our full time Resort Assistant Supervisor is based in the Aosta/Pila the work will be carried out in Aosta Valley with ad hoc requirements to work in Courmayeur, La Thuile, Gressoney & Bardonecchia.

The Resort Assistants play a key role in a dynamic and varied position that could be ideal for those seeking a multifaceted experience. Responsibilities include working in ski hire, providing on-hill support, assisting clients with resort logistics such as medical centre visits or hospital transfers, airport transfers, and in-resort transportation, as well as preparing, delivering, and collecting rental equipment as well as attendance at après ski events.

The role of Resort Supervisor is to oversee the daily off mountain and resort specific operations in La Thuile & Courmayeur. This will involve leading the resort team comprised of School & College Co-ordinators, Holidays Co-ordinator & Resort Assistants and being the main point of contact for the resort team, group leaders, coach drivers and suppliers. Works closely with the other Supervisor in resort.