Spa Coordinator

Four Seasons; Napoli; In loco; EUR 39.000 - 57.000; Part-time

Vantaggi offerti da questo lavoro

Lucrative salary

Benefits package

Free hotel stays

Meal benefits

Tuition reimbursement

Descrizione del lavoro

Four Seasons Naples seeks a Spa Coordinator to welcome guests, handle inquiries, and manage appointment schedules. You will ensure smooth spa operations, assist with retail, and support a highly attentive guest experience in line with Four Seasons standards.

The role requires strong organization, a positive attitude, and the ability to manage multiple tasks in a luxury spa setting. Part-time hours and competitive benefits accompany the position.

Competenze

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail with booking and inventory systems.
• Professional, positive attitude and commitment to high service standards.

Mansioni

• Provide a welcoming atmosphere and inform guests about spa services.
• Manage scheduling to maximize therapist time.
• Maintain spa reception and retail area cleanliness.
• Escort guests to locker rooms and provide orientations.
• Suggest and sell retail products with home care advice.
• Assist with group arrivals and daily administrative tasks.
• Handle gratuities and end-of-day closing procedures.
• Address guest complaints promptly.
• Support team with stocking and guest amenities.
• Participate in ongoing product knowledge training.

Conoscenze

Spa operations

Guest services

Multitasking

Retail merchandising

Strumenti

Booking systems

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the Role:

The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Key Responsibilities:

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.


• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.


• Maintain cleanliness and organization in the spa reception and retail areas.


• Escort guests to locker rooms and provide orientations, if no attendant is available.


• Recommend and sell retail products, providing guests with home care advice.


• Assist with pop-up spa receptions for group arrivals and various administrative tasks.


• Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.


• Address guest complaints promptly, ensuring their satisfaction.


• Support the spa team with various duties, such as stocking and preparing guest amenities.


• Participate in ongoing training to enhance product knowledge and customer service skills.

Qualifications:

• Interest in fashion merchandising and retail sales in a spa setting.


• Strong organizational and multitasking skills.


• Ability to work under pressure and adapt to changing demands.


• Attention to detail and accuracy with booking and inventory systems.


• A professional, positive attitude and a commitment to high standards of service.

What we offer:

• Lucrative salary!


• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!


• Time off plans starting on the day of hire!


• An opportunity to be a part of a cohesive team in an inclusive work environment!


• Complimentary and discounted hotel stays around the world!


• Wellbeing and mental health initiatives and focused company!


• Embracement and promotion of diversity in our workplace!


• Complimentary employee meals and beverages!


• Tuition reimbursement!

Schedule & Hours:

Part-time | Flexible schedule option to be discussed | Primarily M-F.

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal