Residence Manager - Luxury Apartment

Confidential Global Company; Roma; In loco; EUR 39.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive Net Saving Salary Package

Paid Vacation

Accommodation and Food Coverage

Accommodation and meals

Descrizione del lavoro

An international hospitality firm is seeking an experienced Residence Manager for its Hotel Service Apartment in Ethiopia. Responsibilities include overseeing operations, managing Front Office and housekeeping, and driving revenue growth through upselling techniques. Applicants should have at least 5 years of leadership experience in hospitality and a relevant degree. This full-time role offers a competitive net salary package and benefits including paid vacations and accommodation.

Competenze

• Minimum of 5 years of experience in a leadership role within the hospitality industry.
• Strong knowledge of Front Office, Room Sales, Upselling, Housekeeping, and Food & Beverage operations.
• Fluency in English is required; knowledge of local languages will be an advantage.

Mansioni

• Oversee daily operations of the hotel service apartment.
• Manage Front Office operations and guest relations.
• Develop strategies for Room Sales and upselling techniques.
• Supervise Housekeeping operations and maintain cleanliness.
• Oversee Food & Beverage services ensuring quality and hygiene.
• Monitor guest feedback and implement enhancements.
• Train and mentor staff for excellence.
• Control budgets and ensure financial targets are met.
• Maintain compliance with local regulations and company policies.

Conoscenze

Front Office operations

Room Sales

Upselling techniques

Housekeeping management

Food & Beverage services

Leadership

Communication

Interpersonal skills

Hotel management software

MS Office Suite

English fluency

Formazione

Bachelor’s degree in Hotel Management

Strumenti

Hotel management software

MS Office Suite

Descrizione del lavoro

Overview

We are seeking an experienced and dynamic Residence Manager for our Hotel Service Apartment in Ethiopia. The ideal candidate will have extensive knowledge of Front Office operations, Room Sales, Upselling techniques, housekeeping management, and Food & Beverage (F&B) services. This role is ideal for a proactive leader who can ensure high standards of service, enhance guest satisfaction, and drive revenue growth.

Responsibilities

• Oversee the daily operations of the hotel service apartment, ensuring smooth functioning across all departments.
• Manage Front Office operations, including guest check-in/check-out, reservations, and guest relations.
• Develop and implement strategies for Room Sales, including upselling techniques to maximize revenue.
• Supervise Housekeeping operations, maintaining high standards of cleanliness and guest comfort.
• Oversee Food & Beverage services, ensuring quality, hygiene, and efficient service delivery.
• Monitor guest feedback and implement corrective measures to enhance guest satisfaction.
• Train, mentor, and supervise staff, promoting a culture of excellence and teamwork.
• Manage budgets, control costs, and ensure financial targets are met.
• Collaborate with senior management to develop and implement property-specific strategies.
• Maintain compliance with local regulations, safety standards, and company policies.

Qualifications and Skills

• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Minimum of 5 years of experience in a leadership role within the hospitality industry, preferably in a hotel service apartment setting.
• Strong knowledge of Front Office, Room Sales, Upselling, Housekeeping, and Food & Beverage operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work under pressure and handle multiple responsibilities.
• Strong problem-solving skills and attention to detail.
• Fluency in English is required. Knowledge of local languages will be an advantage.

Salary and Benefits

• Attractive Net Saving Salary Package (Tax Free) and Commission
• Yearly 2 Time tickets
• Paid Vacation
• Accommodation and Food Coverage

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Sales, Strategy/Planning, and Management
• Industries: Hotels and Motels, Bed-and-Breakfasts, Hostels, Homestays, and Hospitality