Reservation Manager - Hotel d'Inghilterra, Roma

Starhotels; Roma; Hybrid; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Stylish uniforms with complimentary la

Exclusive discounted stays within the

Corporate perks and special discounts

Job summary

Starhotels Roma is seeking a Reservation Manager to lead the Reservations Department and create memorable guest experiences. You will coordinate the Reservations team, work with Revenue on pricing, and ensure superb service and cross-department collaboration.

The role requires a passion for hospitality, proven experience, Opera PMS familiarity, and a proactive approach to guest satisfaction and complaint resolution. Fluency in Italian and English is expected, with additional languages a plus.

Qualifications

• A unique personality and a true passion for hospitality.
• Proven experience in the role.
• Familiarity with Opera PMS.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.

Responsibilities

• Coordinate the activity of the Reservations Department.
• Motivate the reservations team to improve sales and quality of services.
• Ensure the team is fully informed of all hotel rates.
• Work with the revenue team to implement pricing strategy and manage day-to-day occupancy.
• Maintain a good relationship with the front office department.
• Promote and oversee upselling and cross-selling activities.
• Stay updated about hotel services, guest needs, and events.
• Ensure policies and procedures compliance.

Skills

Team leadership

Customer service

Pricing strategy

Tools

Opera PMS

Job description

Company STARHOTELS Location Roma, Italia Functional Area Reservations Manager Workplace type On site

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

Position

The fascinating atmosphere will catch you at first sight. Are you ready to create memorable experiences for our guests? Don’t hesitate to start this luxury journey and showcase your special attitude and brilliant personality.

As Reservation Manager you will be the main lead in creating a positive experience for our guests during the reservations activities, ensuring that all team members interactions with the guests are authentic and memorable.

Your responsibilities include:

• Coordinating the activity of the Reservations Department.
• Motivating the reservations team in order to improve sales and quality of services.
• Making sure the team is fully informed of all hotel’s rates.
• Working closely with the revenue team to implement pricing strategy of the property and manage day-to-day optimal room occupancy.
• Ensuring a good relationship with the front office department.
• Promoting and overseeing activities of up-selling and cross-selling.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring policies and procedures compliance.

Requirements

• A unique personality and a true passion for hospitality.
• Proven experience in the role.
• Familiarity with Opera PMS.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Other information

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: B2 level under the CCNL Tourism Industry Agreement, determined according to the candidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level.In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.
• Pay range: €35.000 gross per year - plus the following additional components:
• Meal Benefits: €8 meal vouchers per day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:

-Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.

-Voluntary guest contributions, paid through payroll in proportion to actual work attendance

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!