Remote Travel Concierge — Premium Client Support

manatal-264; Firenze; Remoto; EUR 25.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible scheduling options

Growth opportunities

Travel perks

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Competenze

• Must have excellent communication skills, both written and verbal.
• Experience in customer service, preferably in travel, hospitality, or related fields.
• Strong organizational abilities and attention to detail.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and problem-solving.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Excellent communication

Customer service experience

Organizational skills

Tech-savvy

Detail-oriented

Travel enthusiasm

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.