Remote MRI Solutions Customer Success Manager

AIRS Medical Inc.; Italia; Remoto; EUR 52.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Home office setup

Onboarding gifts

Training & development

Descrizione del lavoro

AIRS Medical Inc. is seeking a Customer Success Manager to act as the trusted advisor to our customers, driving value from SwiftMR by optimizing MRI protocols, training users, and ensuring successful deployment at new sites.

Based in Italy with frequent travel across Europe, you will collaborate with the Head of Customer Success, Product Operations in Seoul, and regional partners to renew contracts, share best practices, and resolve product-related inquiries to maximize customer satisfaction.

Competenze

• BA/BS degree, radiographer qualification, or equivalent professional experience.
• 3+ years as MRI Application Specialist or Engineer with MRI protocol optimization.
• Troubleshoot and resolve MRI image quality issues.
• Interest in IT and willingness to learn networking and software troubleshooting.
• Strong English; Italian/French proficiency is a plus.
• Willingness to travel across Europe.

Mansioni

• Install and configure the MRI enhancement solution at new customer sites, including optimizing MRI scan parameters and integrating with customers' IT infrastructure.
• Provide comprehensive training to customers on product usage to ensure optimal outcomes and satisfaction.
• Address and resolve inquiries related to product performance, image quality, and usage.
• Educate channel partners on product installation, MRI scan parameter setups, and best practices to ensure success.
• Work closely with the Head of Customer Success and Business Development Managers to align sales priorities, drive renewals, and implement customer success strategies.
• Align with the Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.

Conoscenze

English communication

Strong communication

Travel readiness

Cross-functional collaboration

Formazione

BA/BS degree or radiographer qualification

Strumenti

CRM software

MRI software

Descrizione del lavoro

AIRS Medical Inc. is seeking a Customer Success Manager to act as the trusted advisor to our customers, driving value from SwiftMR by optimizing MRI protocols, training users, and ensuring successful deployment at new sites.

Based in Italy with frequent travel across Europe, you will collaborate with the Head of Customer Success, Product Operations in Seoul, and regional partners to renew contracts, share best practices, and resolve product-related inquiries to maximize customer satisfaction.