Remote Esports Live Operations Specialist

Jobgether; Italia; In loco; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible vacation policies

Mental health support

Discretionary training budget

Career development opportunities

Team and company events

Travel opportunities

Company merchandise

International environment

Autonomy in a pragmatic culture

Descrizione del lavoro

Jobgether is seeking a Support Operator based in Italy for a fully remote, customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed team responsible for helping major esports and gaming partners keep tournaments running smoothly across the full lifecycle from pre-event configuration to post-event resolution.

The role involves troubleshooting data discrepancies, coordinating with customers across Slack, Discord,

Competenze

• Experience in customer-facing support, operations, or technical support.
• Strong customer-first approach and commitment to high-quality service.
• Interest in competitive video gaming/esports and titles like CS2, Valorant, Dota 2, PUBG.
• Knowledge of esports tournament structures, formats, rules, and live-event workflows.
• Comfort with real-time troubleshooting and escalation when needed.

Mansioni

• Collaborate with esports organizers to configure events for accurate data collection.
• Monitor live esports data feeds to ensure accuracy and uninterrupted delivery.
• Investigate and resolve real-time data discrepancies and feed interruptions.
• Communicate with customers via email, Slack, Discord, Telegram, and Teams to resolve questions.
• Support customers throughout the tournament lifecycle from prep to post-event.
• Document defects and operational challenges to improve products and processes.
• Log data-quality issues and ensure effective follow-up.
• Expand knowledge of esports titles and workflows to improve troubleshooting.
• Contribute to and maintain internal knowledge base.

Conoscenze

Customer-focused

Esports interest

English communication

Problem solving

Multichannel communication

Descrizione del lavoro

Jobgether is seeking a Support Operator based in Italy for a fully remote, customer-facing role at the intersection of technical support, live esports operations, and data quality. You will join a globally distributed team responsible for helping major esports and gaming partners keep tournaments running smoothly across the full lifecycle from pre-event configuration to post-event resolution.

The role involves troubleshooting data discrepancies, coordinating with customers across Slack, Discord,