Regional Tech Director - IT Ops & Service Delivery

Transaction Network Services (TNS); Turbigo; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Transaction Network Services (TNS) is looking for a Regional Technical Director (RTD) in Italy. This role includes accountability for all operational responsibilities, ensuring service delivery meets customer satisfaction as well as managing local vendor relationships.

The ideal candidate will have a BSc in business or an analytical field along with ITIL certifications. The position involves effective engagement between local and global teams while maintaining high service quality and operational efficiency.

Competenze

• BSc degree or equivalent industry experience.
• ITIL Foundation and Intermediate Certifications preferred.
• Experience in Operations and Project Management.

Mansioni

• Manage operational responsibilities in Italy.
• Ensure customer satisfaction and service delivery.
• Oversee Vendor Management functions.

Conoscenze

Operational Management

Customer Satisfaction

Vendor Management

Incident Management

Change Management

Project Management

Formazione

BSc Degree in Business or Analytical Field

ITIL Foundation Certification

Descrizione del lavoro

Transaction Network Services (TNS) is looking for a Regional Technical Director (RTD) in Italy. This role includes accountability for all operational responsibilities, ensuring service delivery meets customer satisfaction as well as managing local vendor relationships.

The ideal candidate will have a BSc in business or an analytical field along with ITIL certifications. The position involves effective engagement between local and global teams while maintaining high service quality and operational efficiency.