Regional Retail Training Manager

Honor; Milano; In loco; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

HONOR is seeking a Regional Retail Training Manager to oversee training strategy, planning and ROI across the West European region. The role focuses on elevating retail sales capability and customer service through product knowledge and selling skills.

You will translate complex tech specs into consumer-friendly materials, design training content and videos, and lead training across markets while coaching field teams on the shop floor.

Competenze

• 8+ years of experience in the Smartphone or Tech industry.
• Minimum 5 years in Training Management or Retail Operations.
• Fluency in English (written and spoken).
• Strong public speaking and presentation skills.
• Ability to coordinate cross-border stakeholders across cultures.

Mansioni

• Define regional training strategy, planning, execution and ROI evaluation.
• Develop content: translate specs into consumer-friendly training modules, PPTs, manuals and videos.
• Lead Train-the-Trainer sessions for country-level trainers, store managers and KA staff.
• Track ROI and feedback loops to optimize training materials across markets.
• Support country-level training programs and manage training agency partnerships.

Conoscenze

Training management

Retail operations

Public speaking

Cross-border coordination

Video editing

English proficiency

Strumenti

Video editing software

PowerPoint

Learning management systems

Descrizione del lavoro

About HONOR

• HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.

Job Title: Regional Retail Training Manager

Training Management for HONOR West European Market. In charge of the training strategy/planning /execution and ROI evaluation, enhance the retail team sales ability and customer service ability through product knowledge, sales skill, improve Field Force team’s performance.

Regional Training Strategy & Coordination, Coordinate and oversee retail training roadmaps with all countries within the region for products/training skills;

Content Development & Creative Output

• Product Training: Translate complex technical specifications into consumer-friendly selling points and standardized training modules.=
• Multi-Media Content: Design high-impact PPTs and training manuals.
• Video Production: Script, film, and edit training videos and role-play scenarios for digital learning platforms.

Training Delivery & "Train-the-Trainer" (TTT)

• Direct Instruction: Lead high-level training sessions for country-level trainers, store managers, and key account (KA) staff.
• Field Coaching: Conduct regular market visits to audit training effectiveness and provide real-time coaching at the retail shop floor.

Performance Analytics

• ROI Evaluation: Track and analyze the correlation between training activities and sales performance.
• Feedback Loops: Establish a regional feedback mechanism to continuously optimize training materials based on market reality.

Support Country for training program

Responsible for training agency choosing & management

• Experience: 8+ years of experience in the Smartphone or Tech industry, with a minimum of 5 years in a Training Management or Retail Operations role.
• Proficiency in video shooting & editing for micro-learning content.
• Communication: Exceptional public speaking and presentation skills. Must be able to simplify technical jargon into compelling stories.
• Leadership: Proven ability to manage cross-border stakeholders and coordinate teams across different cultural backgrounds.
• Language: Fluency in English is mandatory (both written and verbal).

At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills.