Regional Mechatronic Labeling Support Specialist

Sidel; Mantova; On-site; EUR 45,000 - 60,000; Full time

Job summary

Sidel in Mantua seeks a Labelling Regional Product Support Mechatronic to join the RPS AMEA Team. You will secure operational follow-up and technical support of Labelers (SSC and stand-alone) and coordinate actions with field staff throughout the life of the machine.

Fluent English is required; Italian helps with local integration. Candidates should have at least 5 years in technical assistance or engineering on labelers, with PLC/Motion/Mechatronic experience; travel up to 40% across Africa and

Qualifications

• 5 years at least of technical assistance, field experience or engineering on Labelers products.
• PLC/Motion/Hardware/Network/Mechatronic/Safety skills.
• B&R skills is a must (Schneider and Siemens will be a plus).
• Rigorous, dynamic, organized, proactive, ability to work autonomously.
• Availability to travel in Africa and all AMEA region up to 40% is mandatory.
• Knowledge of Sidel Labelers products (SSC / standalone) and process will be a plus.
• Excellent reporting capability.
• Strong verbal and written communication skills.

Responsibilities

• Secure troubleshooting on Labelling and associated trade equipment.
• Participate on the Contact Center Ticketing System and provide solution and support to external customers as well as to our Field Service Engineer on Labeler equipment.
• Provide daily telephone & email support for automation / Mechanical issues to internal and external customers on Sidel equipment.
• Secure and manage Non-Conformity and warranty cost in Contact Center.
• Support FSE during new project installation and service site execution on automation and mechanical issues.
• Apply Root Cause Analysis methodology on automation and mechanical issues on equipment.
• Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
• Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
• Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA.
• Provide daily telephone & email support to internal and external customers, throughout the life of the machine.
• Secure performances of commercially released equipment and lines.

Skills

Labelers

Field experience

PLC/Motion

Mechatronics

Sidel knowledge

Education

Electronic/Mechatronic Engineering degree

Tools

B&R hardware

Schneider

Siemens

SAP knowledge

Job description

Sidel in Mantua seeks a Labelling Regional Product Support Mechatronic to join the RPS AMEA Team. You will secure operational follow-up and technical support of Labelers (SSC and stand-alone) and coordinate actions with field staff throughout the life of the machine.

Fluent English is required; Italian helps with local integration. Candidates should have at least 5 years in technical assistance or engineering on labelers, with PLC/Motion/Mechatronic experience; travel up to 40% across Africa and