Quality Manager, dnata Italy

dnata; Milano; On-site; EUR 55,000 - 65,000; Full time

Job summary

dnata in Italy is seeking a Quality Manager based in Rome or Milan to oversee certification and compliance across Airport Operations Italy, ensuring quality, safety, security and regulatory adherence. You will maintain the QMS, drive audits and improvements.

The role requires a Bachelor's in Business or Engineering, 5+ years of experience, fluent English and Italian, and strong stakeholder management. The company offers a competitive remuneration package.

Qualifications

• Bachelor’s degree in Business, Engineering or a related field.
• Minimum 5 years' experience managing quality systems, audits, compliance programmes and continuous improvement initiatives within airport, airline or ground handling operations.
• Strong knowledge of Quality Management Systems (QMS), auditing principles, aviation regulations and industry standards.
• Strong communication and stakeholder management skills, with the ability to build relationships and influence effectively.
• Excellent planning, analytical and time management skills, with strong attention to detail.
• Collaborative approach with the ability to work effectively across functions.
• Fluency in English and Italian is mandatory.

Responsibilities

• Develop, maintain and continuously improve the QMS, implementing the Quality Policy across all functions.
• Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements.
• Lead Quality Assurance and Quality Control through audits, inspections, monitoring and process reviews, aligned with the Global Quality Assurance Audit Programme.
• Coordinate internal and external audits, reporting outcomes, risks and recommendations to senior management.
• Manage non-conformities, findings, corrective and preventive actions through dnatahub Issue and Action Management, ensuring timely closure.
• Monitor performance indicators, incidents and trends to identify risks and drive continuous improvement in quality, safety, security and environmental performance.
• Support the achievement and maintenance of company certifications, including ISO standards.
• Act as the key quality contact for customers, regulators, airport authorities and corporate stakeholders, supporting compliance reviews and quality forums.
• Lead by example, consistently demonstrating dnata’s Vision, Mission, Values and safety behaviours while promoting a respectful and inclusive culture.

Skills

Quality Management

Auditing

Stakeholder Management

ISO Standards

Continuous Improvement

Planning

Communication

Education

Bachelor's degree

Job description

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

In Italy, dnata provides ground handling activities to airlines through passenger services, ramp operations, baggage assistance and cargo services at Milano Linate, Milano Malpensa and Roma Fiumicino airports.

Quality Manager, you will oversee certification and compliance across Airport Operations Italy, ensuring adherence to quality, safety, security and regulatory requirements. You will maintain the Quality Management System (QMS), monitor operational compliance, manage non-conformities and drive continuous improvement across airport operations.

This role is based in Italy (either Rome or Milan stations).

In this role, you will

• Develop, maintain and continuously improve the Quality Management System (QMS), implementing the Quality Policy across all functions.
• Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements.
• Lead Quality Assurance and Quality Control through audits, inspections, monitoring and process reviews, aligned with the Global Quality Assurance Audit Programme.
• Coordinate internal and external audits, reporting outcomes, risks and recommendations to senior management.
• Manage non-conformities, findings, corrective and preventive actions through dnatahub Issue and Action Management, ensuring timely closure.
• Monitor performance indicators, incidents and trends to identify risks and drive continuous improvement in quality, safety, security and environmental performance.
• Support the achievement and maintenance of company certifications, including ISO standards.
• Act as the key quality contact for customers, regulators, airport authorities and corporate stakeholders, supporting compliance reviews and quality forums.
• Lead by example, consistently demonstrating dnata’s Vision, Mission, Values and safety behaviours while promoting a respectful and inclusive culture.

To be considered for the role, you must meet the below requirements

• Bachelor’s degree in Business, Engineering or a related field.
• Minimum 5 years' experience managing quality systems, audits, compliance programmes and continuous improvement initiatives within airport, airline or ground handling operations.
• Strong knowledge of Quality Management Systems (QMS), auditing principles, aviation regulations and industry standards.
• Strong communication and stakeholder management skills, with the ability to build relationships and influence effectively.
• Excellent planning, analytical and time management skills, with strong attention to detail.
• Collaborative approach with the ability to work effectively across functions.
• Fluency in English and Italian is mandatory.

You’ll have an edge if you have

• ISO 9001, another relevant management system standard (e.g. ISO14001, 45001) or equivalent certification.

Salary & benefits

Join our growing team and enjoy a competitive remuneration package.

Pay Range And Benefits Package

• Gross annual salary: from €55.000 to €65.000