Quality Manager — Airport Operations Italy

dnata; Milano; On-site; EUR 55,000 - 65,000; Full time

Job summary

dnata in Italy is seeking a Quality Manager based in Rome or Milan to oversee certification and compliance across Airport Operations Italy, ensuring quality, safety, security and regulatory adherence. You will maintain the QMS, drive audits and improvements.

The role requires a Bachelor's in Business or Engineering, 5+ years of experience, fluent English and Italian, and strong stakeholder management. The company offers a competitive remuneration package.

Qualifications

• Bachelor’s degree in Business, Engineering or a related field.
• Minimum 5 years' experience managing quality systems, audits, compliance programmes and continuous improvement initiatives within airport, airline or ground handling operations.
• Strong knowledge of Quality Management Systems (QMS), auditing principles, aviation regulations and industry standards.
• Strong communication and stakeholder management skills, with the ability to build relationships and influence effectively.
• Excellent planning, analytical and time management skills, with strong attention to detail.
• Collaborative approach with the ability to work effectively across functions.
• Fluency in English and Italian is mandatory.

Responsibilities

• Develop, maintain and continuously improve the QMS, implementing the Quality Policy across all functions.
• Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements.
• Lead Quality Assurance and Quality Control through audits, inspections, monitoring and process reviews, aligned with the Global Quality Assurance Audit Programme.
• Coordinate internal and external audits, reporting outcomes, risks and recommendations to senior management.
• Manage non-conformities, findings, corrective and preventive actions through dnatahub Issue and Action Management, ensuring timely closure.
• Monitor performance indicators, incidents and trends to identify risks and drive continuous improvement in quality, safety, security and environmental performance.
• Support the achievement and maintenance of company certifications, including ISO standards.
• Act as the key quality contact for customers, regulators, airport authorities and corporate stakeholders, supporting compliance reviews and quality forums.
• Lead by example, consistently demonstrating dnata’s Vision, Mission, Values and safety behaviours while promoting a respectful and inclusive culture.

Skills

Quality Management

Auditing

Stakeholder Management

ISO Standards

Continuous Improvement

Planning

Communication

Education

Bachelor's degree

Job description

dnata in Italy is seeking a Quality Manager based in Rome or Milan to oversee certification and compliance across Airport Operations Italy, ensuring quality, safety, security and regulatory adherence. You will maintain the QMS, drive audits and improvements.

The role requires a Bachelor's in Business or Engineering, 5+ years of experience, fluent English and Italian, and strong stakeholder management. The company offers a competitive remuneration package.