Quality Specialist

Baglioni Hotels & Resorts; Milano; On-site; EUR 29,000 - 33,000; Full time

Job summary

The Palace Company Europe in Milan seeks a passionate Quality Specialist to join our Corporate Quality team, supporting luxury standards across Europe and Maldives.

You will conduct audits, analyze guest feedback, and drive quality initiatives, reporting to the Quality & Performance Training Director and collaborating with the Global Corporate Quality team. Travel across Europe and Maldives is expected.

Qualifications

• Minimum 2 years of experience in luxury hospitality.
• Fluency in English (written and spoken) – Spanish or another language is a strong plus.
• Proficient in Microsoft Excel, PowerPoint and reporting tools.

Responsibilities

• Support the implementation of the Quality Management System across hotels in Europe and Maldives.
• Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with standards and brand guidelines, with frequent travels across Europe and Maldives.
• Analyze guest feedback and performance indicators to detect trends and improvement opportunities.
• Assist in rollout of new quality initiatives, SOPs, and training related to brand standards and service excellence.

Skills

English fluency

Spanish or other language

Data analysis

Tools

Microsoft Excel

Pivot tables

PowerPoint

Job description

The Palace Company Europe is looking for a passionate and detail-oriented Quality Specialist to join our Corporate Quality team in Milan, for the European and Maldives Regions.

This role supports the implementation and continuous improvement of the company’s quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards.

Main Responsibilities:

• Support the implementation of the company’s Quality Management System across hotels in Europe and Maldives;


• Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines, with frequent travels across Italy and Europe;


• Analyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities;


• Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency;


• Collaborating in the development, delivery and evaluation of Quality Training Programs.

Requirements:

• Minimum 2 years of experience in hospitality within luxury segment: hospitality (corporate or multi-property roles preferred), retail;


• Fluency in English (written and spoken) – Spanish or another language is a strong plus;


• Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools;


• Strong willingness to travel within Europe, Maldives, Messico.

What we offer:

• Full-time contract (3° liv CCNL Turismo);


• Salary Range: €29,000 – €33,000 depending on experience and qualifications.

Location: Milan

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91