Quality Assurance Manager – W/M

Tiffany & Co.; Milano; On-site; EUR 120,000 - 180,000; Full time

Job summary

Tiffany & Co. is seeking a Quality Manager to lead production quality across Fine Jewelry and Home & Accessories for Europe and the US, driving product excellence and compliance.

You will oversee supplier quality, CAPA, preventive assurance, and lead a team of 8, collaborating with product development and manufacturing to ensure readiness and continuous improvement. Weekly travel to facilities will be required.

Qualifications

• Engineering degree or Master in quality/manufacturing or equivalent.
• Minimum 8 years of experience in production quality or supplier quality.
• Experience in luxury/jewelry or high-value manufacturing environment.
• Fluent in English; Italian or French a plus.

Responsibilities

• Lead production quality activities across internal and external operations to meet Tiffany & Co. standards and legal requirements.
• Oversee local inspection and control activities ensuring alignment with turn-time expectations and quality KPIs.
• Manage supplier quality oversight, CAPA, audits, and preventive actions.
• Support cross-functional teams with root cause analysis and continuous improvement initiatives.
• Lead a team of 8, drive recruitment, coaching and capability building.

Skills

Team leadership

Analytical skills

Problem-solving

Communication

Time management

Supplier partnership

Education

Engineering or Master in quality/manufacturing

Job description

As part of the Global Quality organization, the Quality Manager is responsible for leading quality performance across Fine Jewelry and Home & Accessories operations in the US and Europe. The role combines production quality leadership, supplier quality oversight, preventive quality assurance, and team management to ensure product excellence, compliance, and continuous improvement across the value chain.

Production Quality Management

Lead quality activities across internal and external operations to ensure products meet Tiffany & Co. standards and applicable legal requirements.

Oversee local inspection and control activities, ensuring effective execution and alignment with operational turn-time expectations.

Monitor quality performance through audits, KPIs, and reporting, and define improvement priorities to reduce defects and strengthen process consistency.

Continuously review quality controls and operating practices to improve reliability, efficiency, and product conformity.

Supplier Quality & Preventive Assurance

Lead supplier quality oversight, including supplier evaluations, audits, process reviews, and performance improvement actions.

Ensure robust management of supplier CAPA and follow-up of non-conformities through sustainable corrective actions.

Drive preventive quality assurance by assessing risks upstream across supplier capability, production readiness, specifications, and testing methods.

Support root cause analysis and broader quality improvement initiatives in collaboration with global and cross-functional teams.

Team Leadership & Cross-Functional Partnership

Lead and develop a team of 8 employees, setting clear priorities and fostering a culture of accountability, collaboration, and continuous learning.

Support recruitment, coaching, and capability building to strengthen team performance and engagement.

Act as a key quality partner to cross-functional stakeholders, including product development, manufacturing, and suppliers, to ensure quality requirements are realistic, measurable, and sustainable in production.

Contribute to new product readiness by identifying quality risks early and supporting robust industrialization.

Profile

Engineering degree or Master degree in quality/manufacturing or equivalent

Min 8 years of experience in production quality, supplier quality or a similar role

Experience within a luxury/jewelry goods or high-value manufacturing environment

Fluent in English & Italian/French as a preferred plus

Analytical and Strong problem-solving skills

Ability to be flexible and adapt to changing priorities

Ability to build effective partnerships with suppliers and cross-functional teams. Very good communication skills and team spirit

Strong organizational and time management skills

Weekly travel required on external/internal manufacturing facilities