Propane Customer Care Specialist

EDPO Brand; Campora; On-site; EUR 25,000 - 28,000; Full time

Job summary

Campora Propane is seeking a customer service-minded professional to join our team. You’ll handle inbound/outbound calls, resolve billing questions, and keep accounts accurate to support retention and reliable service for homes and businesses.

You’ll work closely with the General Manager, delivery teams, and billing staff to ensure on-time service and accurate routing while maintaining a friendly, solution-focused approach.

Qualifications

• High school diploma, GED, or equivalent
• 1–2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Phone communication

Attention to detail

Reliability

Process adherence

Education

High school diploma or GED

Tools

Billing systems

CRM systems

Routing software

Job description

Campora Propane is seeking a customer service-minded professional to join our team. You’ll handle inbound/outbound calls, resolve billing questions, and keep accounts accurate to support retention and reliable service for homes and businesses.

You’ll work closely with the General Manager, delivery teams, and billing staff to ensure on-time service and accurate routing while maintaining a friendly, solution-focused approach.