Product Support Expert IDEAL - French Speaking

AGCO Corporation; Breganze; In loco; EUR 45.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Flexible working time

Remote work possibility

Private health insurance

Canteen with meal allowance

Descrizione del lavoro

AGCO Corporation in Breganze, IT, is seeking a Product Support Expert IDEAL - French Speaking to join our onsite team. The role focuses on expert diagnostics, field support, and promotion of AGCO’s digital tools to farmers and dealers.

The position offers permanent, onsite employment with a competitive €45,000–€50,000 gross annual salary, plus a bonus scheme and health benefits. Fluency in English and French is required for effective global collaboration.

Competenze

• Strong knowledge of Agricultural Business and product, including mechanical and electrical systems.
• Familiarity with service and parts management practices and farm machinery dealer network.
• Solid understanding of mechanized agriculture and land preparation techniques.
• Excellent interpersonal skills and commercial awareness for customer and dealer interactions.
• Fluent written and verbal English and French.

Mansioni

• Ensure proper level of technical support to drive fast resolution of field issues.
• Provide expert-level dealer and customer support, especially during season starts.
• Assist with complex case resolution when local resources are exhausted.
• Support field setup and optimization across crops and conditions.
• Lead investigations and coordinate with factory for complex issues.

Conoscenze

Agricultural knowledge

Customer & dealer support

English & French fluency

PC proficiency (Microsoft Office)

Strumenti

Microsoft Office

Descrizione del lavoro

Product Support Expert IDEAL - French Speaking

Date: Sep 14, 2026

Req ID: 103373

Location:

Breganze, IT

Workplace Type: Onsite

Employment Duration: Permanent

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO EDT, and a global network of skilled technicians. This support empowers farmers to maintain and repair their equipment efficiently and independently.

Your Impact

• To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;

• Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.

• Field Setup and Optimization: Support the setup and fine-tuning of combined in the field across various crops and conditions. This includes hands‑on assistance for new dealers and VIP customers to ensure a successful start ("baby‑sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.

• AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. ( even during Low season) Issue Escalation and feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-level investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.

• Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment. To ensure that all AGCO core or branded products are supported technically with superior customer service.

Your Experience and Qualifications

• Strong knowledge of Agricultural Business & product, including mechanical and electrical systems.

• Familiarity with service and parts management practices, along with the farm machinery dealer network.

• Solid understanding of mechanized agriculture and land preparation techniques.

• Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.

• High proficiency in PC usage, including Microsoft Office and other relevant digital tools. Fluent written and verbal communication in both English and French is required.

Your Benefits

• Attractive, fair remuneration including participation in our bonus scheme

• Balance of work, family and free time due to flexible working time and the possibility of remote work

• Private health insurance with partial coverage of some medical expenses

• Canteen with meal allowance

Your Workplace

You will work in On‑site mode from our Breganze site

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Compensation

Applicable salary range: €45,000 - 50,000 gross annual salary

The compensation range specified in this job posting represents an indicative range for the role. Final remuneration will be defined based on the selected candidate’s experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations.

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Electrical, Equity, Technical Support, Agricultural, Bilingual, Engineering, Finance, Technology, Agriculture