Product Quality Engineer: RCA & Field Reliability Lead

Vertiv; Rivarotta; On-site; EUR 60,000 - 90,000; Full time

Job summary

Vertiv is seeking a Product Quality Engineer to bridge field performance with product evolution. The role uses warranty data, reliability analyses, and customer feedback to drive quality improvements, manufacturing performance, and future designs.

The engineer leads structured problem-solving (8D), performs RCA, validates corrective actions, and partners across Engineering, Manufacturing, and Suppliers to sustain improvements and enhance customer satisfaction.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, Quality Engineering, or related technical field.
• 5+ years in Quality, Manufacturing, Reliability, Product Engineering, or related functions.
• 3+ years leading RCA, 8D investigations, and corrective action in manufacturing.
• Experience with ISO 9001 or equivalent quality management systems.
• Experience working in cross-functional teams.

Responsibilities

• Analyze field, warranty, and customer quality data to identify performance trends and improvement opportunities.
• Lead and facilitate 8D investigations for customer complaints, field failures, warranty claims, and recurring quality issues.
• Drive robust Root Cause Analysis using 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, Kepner-Tregoe, and other structured methods.
• Coordinate containment, correction, corrective action, and preventive action across Engineering, Manufacturing, Suppliers, and Service.
• Validate root causes through testing, inspection, statistical analysis, and engineering evidence.
• Verify effectiveness of corrective actions and ensure sustainable implementation.
• Interface with factories to drive manufacturing improvements and deployment of lessons learned.
• Provide quality inputs into DVT, DFMEA, PFMEA, Control Plans, and product development activities.
• Define and lead Product Quality Plans including EOL testing and validation requirements.
• Monitor prototype builds, participate in approval processes, and report results.
• Partner with Supplier Quality Engineering to improve supplier performance.
• Support development of quality processes, inspection plans, and Critical-to-Quality controls.
• Collect, analyze, and report quality, reliability, warranty, and performance metrics.
• Lead reliability and field quality reviews and deploy lessons learned across the organization.

Skills

8D CAPA

Root Cause Analysis

Cross-functional coordination

Statistical analysis

DFMEA / PFMEA

Warranty data analysis

Communication skills

English proficiency

HVAC knowledge

Education

Bachelor's degree in Mechanical Engineering

Job description

Vertiv is seeking a Product Quality Engineer to bridge field performance with product evolution. The role uses warranty data, reliability analyses, and customer feedback to drive quality improvements, manufacturing performance, and future designs.

The engineer leads structured problem-solving (8D), performs RCA, validates corrective actions, and partners across Engineering, Manufacturing, and Suppliers to sustain improvements and enhance customer satisfaction.