Product Development Manager Shipping Solutions

Fortidia; Lombardia; On-site; EUR 55,000 - 65,000; Full time

Benefits offered by this job

Extensive training and development

Multicultural environment

eLearning platform access

International team

Job summary

Fortidia is seeking a Shipping Solutions Product Manager for Milan to accelerate growth and evolution of shipping solutions across the MBE Network. The role blends product management, commercial enablement and strategic partner management.

You will collaborate with country Product Owners, international partners and cross-functional teams to define strategy, launch products, and monitor performance while driving adoption and customer value.

Qualifications

• Minimum 10 years of experience in Product Management or international shipping.
• Bachelor's Degree in related field.
• Strong understanding of shipping services and logistics solutions.
• Experience coordinating cross-functional projects with international teams.

Responsibilities

• Define and execute strategy for the assigned shipping solutions across the MBE Network.
• Coordinate product launches and adoption initiatives across countries.
• Develop product guidelines, commercial toolkits and training materials for Product Owners and MBE Centers.
• Act as subject matter expert for the assigned products and partnerships.
• Monitor KPIs and drive continuous improvement in performance and adoption.

Skills

Shipping knowledge

International shipping

Product management

Stakeholder management

English proficiency

Cross-functional collaboration

Education

Bachelor's Degree

Job description

At Fortidia we believe that talent, expertise, empathy and ambition drive our success. We base hiring decisions solely on candidate experience and skills. We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan offices we are searching for a Shipping Solutions Product Manager to accelerate the growth, adoption and continuous evolution of Fortidia's shipping solutions across the MBE Network. Within the Product Marketing Department, this position supports the strategic development, commercial adoption and continuous evolution of a portfolio of shipping solutions across the Fortidia Countries. The Shipping Solutions Product Manager is a strategic role combining product management, commercial enablement and strategic partner management, acting as the link between business needs, technology partners and the Fortidia Network.

The initial product portfolio includes freight and pallet shipping, international wine shipping, and cross-border shipping solutions for duties & taxes calculation and guaranteed DDP services, with opportunities to expand responsibilities to additional shipping solutions over time.

The Shipping Solutions Product Manager will report to the Product Director Shipping & Fulfillment and will work closely with country Product Owners, international partners and cross-functional teams.

Main Tasks and Responsibilities

• Product Management & Strategy: Support the definition and execution of the strategy for the assigned shipping solutions. Identify opportunities for product enhancement, commercial growth and service innovation across the MBE Network.
• Product Development & Go-to-Market: Coordinate product launches, commercial roll-outs and adoption initiatives across countries. Develop product guidelines, commercial toolkits and training materials to support Product Owners and MBE Centers in successfully offering the assigned services.
• Business Development & Network Support: Act as the subject matter expert for the assigned products, supporting Product Owners and MBE Centers in identifying business opportunities, preparing commercial proposals and increasing product adoption across the network.
• Strategic Partner Management: Manage relationships with strategic logistics and technology partners, coordinating new initiatives, product enhancements and continuous service improvements. Support supplier evaluation, issue resolution and the rollout of new capabilities.
• Product Performance & Continuous Improvement: Monitor product KPIs, revenues, adoption and operational performance. Analyze market feedback and identify initiatives to improve customer experience, operational efficiency and commercial results.
• Collaborate with Marketing, Sales, IT, Legal and Learning & Development teams to ensure successful product positioning, communication and adoption across the network.

Requirements

• Experience: Minimum 10 years of experience in Product Management, International Shipping, Freight Forwarding, or similar international business environments.
• Education: Bachelor's Degree in related fields.
• Business & Product Skills: Strong understanding of shipping services and logistics solutions. Experience with freight, customs, e-commerce logistics is considered a strong advantage. Commercial mindset with the ability to balance customer needs, operational feasibility and business objectives.
• Stakeholder & Project Management: Strong communication skills and ability to collaborate with international teams, technology providers, logistics partners and MBE Network stakeholders. Experience coordinating cross-functional projects and managing external partners at local and international levels.
• Languages: Excellent mastery of written and spoken English. Spanish, French or German would be considered a plus.
• Attitude: Customer and business oriented, curious and proactive, strong analytical mindset, comfortable working in an international and multicultural environment, passionate about developing new products and driving innovation.

What We Offer

• A vibrant international environment in a continuously growing company.
• Extensive training and development opportunities within the group, including an eLearning platform
• A multicultural organizational structure and team.
• Compensation package: Annual base salary EUR 55k-65k + MBO + Company Benefits

Fortidia is the brand identity of MBE Worldwide S.p.A. - a company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing fulfillment, shipping, marketing and print solutions: Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Multicopy, Kwik Kopy Australia, Print Speak, GEL Proximity and Spedingo. In 2024, its platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - served 850k business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue.

For more information, visit the Fortidia Group websites: