People & Culture Manager

Accorhotel; Roma; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Staff cantine

Heartist Program

Learning & development

Job summary

Accorhotel's Orient Express property in Rome seeks a P&C Manager to lead strategic HR initiatives and oversee end-to-end HR operations, including crew planning, shift scheduling and labour relations. You will translate business priorities into people strategies, ensure luxury service standards, manage HR budgets, and maintain compliance with industry regulations.

Fluency in Italian and English is required, with 5+ years in a senior HR role in hospitality.

Qualifications

• Master’s degree in Human Resources or related field.
• Minimum 5 years in a senior HR role, knowledge of the railway sector is mandatory.
• Deep knowledge of industrial and union relations for the sector.
• Excellent interpersonal and communication skills; fluent in Italian and English.
• Hands-on and strategic.
• Proficiency with HR systems and MS Office.

Responsibilities

• Define and deliver the HR strategy aligned with the General Manager and Orient Express guidelines.
• Lead talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
• Translate business priorities into effective people strategies and HR solutions.
• Ensure a culture of continuous improvement and alignment with the brand identity and luxury positioning.
• Update, review and ensure compliance with LQA/Forbes.
• Co-lead with Finance the planning and monitoring of employment costs and department budget.
• Monitor crew-related KPIs, including resources, absenteeism, shift coverage, and rest period compliance.
• Maintain structured relationships with trade unions and manage disputes and grievances.
• Promote a culture of well-being, engagement and excellence across departments.

Skills

Strategic HR leadership

Talent acquisition

Performance management

Payroll & benefits administration

Industrial & union relations

HR systems & MS Office

Interpersonal communication

Fluent Italian & English

Education

Master's degree in Human Resources

Tools

HR systems

MS Office

Job description

Reporting to the General Manager, the P&C Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations - all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

• Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
• Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
• Translate business priorities into effective people strategies and operational HR solutions.
• Ensure a culture of continuous improvement and alignment with the brand's identity and luxury positioning.
• Update, review and ensure compliance with LQA/Forbes.

Crew Planning & Workforce Scheduling

• Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
• Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.
• Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
• Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
• Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

• Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.
• Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.

People Engagement & Workplace Culture

• Promote a culture of well-being, engagement, and excellence across all departments.
• Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.
• Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.
• Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.

• Master's degree in Human Resources or related field.
• Minimum 5 years of experience in a senior HR role, knowledge of the railway sector is mandatory.
• Deep knowledge of industrial and union relations for the sector.
• Excellent interpersonal and communication skills; fluent in Italian and English fluent.
• Hands-on and strategic.
• Proficiency with HR systems and tools and MS Office

Gross annual salary range:50.000 - 60.000 € + bonus

• Staff cantine
• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.