Patient Services Specialist: Front Desk & Billing

Lifespan Health; Firenze; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Lifespan Health is seeking a Patient Services Representative in Florence to support the medical office team with clerical duties, patient preparation, and payment collection. You will greet patients, answer calls, schedule visits, and ensure accurate charting and data entry for seamless visits.

Ideal candidates will have a high school diploma (or equivalent) and familiarity with office machines; medical office experience is preferred, with strong communication and confidentiality skills

Competenze

• High school diploma or equivalent required or equivalent experience.
• Previous medical office experience preferred.
• Proficient in using standard office machines and software.
• Strong communication skills, both in person and over the phone.

Mansioni

• Greet patients and answer phones in courteous, professional manner.
• Schedule and coordinate patient appointments to ensure smooth flow.
• Verify and update demographic information in practice software.
• Enter charges and collect payments for services as needed.
• Process and reconcile credit card transactions daily.
• Prepare daily deposits and ensure accuracy of records.
• Maintain patient confidentiality and follow HIPAA- or local-equivalent rules.
• Support the health center to deliver primary care services.

Conoscenze

Patient communication

Telephone handling

Appointment scheduling

Data entry

Billing and payments

Confidentiality/compliance

Office coordination

Customer service

Formazione

High school diploma or equivalent

Strumenti

Practice management software

Billing software

Office equipment (phone, fax)

Descrizione del lavoro

Lifespan Health is seeking a Patient Services Representative in Florence to support the medical office team with clerical duties, patient preparation, and payment collection. You will greet patients, answer calls, schedule visits, and ensure accurate charting and data entry for seamless visits.

Ideal candidates will have a high school diploma (or equivalent) and familiarity with office machines; medical office experience is preferred, with strong communication and confidentiality skills