Patient Services Rep

Lifespan Health; Firenze; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Lifespan Health is seeking a Patient Services Representative in Florence to support the medical office team with clerical duties, patient preparation, and payment collection. You will greet patients, answer calls, schedule visits, and ensure accurate charting and data entry for seamless visits.

Ideal candidates will have a high school diploma (or equivalent) and familiarity with office machines; medical office experience is preferred, with strong communication and confidentiality skills

Competenze

• High school diploma or equivalent required or equivalent experience.
• Previous medical office experience preferred.
• Proficient in using standard office machines and software.
• Strong communication skills, both in person and over the phone.

Mansioni

• Greet patients and answer phones in courteous, professional manner.
• Schedule and coordinate patient appointments to ensure smooth flow.
• Verify and update demographic information in practice software.
• Enter charges and collect payments for services as needed.
• Process and reconcile credit card transactions daily.
• Prepare daily deposits and ensure accuracy of records.
• Maintain patient confidentiality and follow HIPAA- or local-equivalent rules.
• Support the health center to deliver primary care services.

Conoscenze

Patient communication

Telephone handling

Appointment scheduling

Data entry

Billing and payments

Confidentiality/compliance

Office coordination

Customer service

Formazione

High school diploma or equivalent

Strumenti

Practice management software

Billing software

Office equipment (phone, fax)

Descrizione del lavoro

Description

POSITION SUMMARY: The Patient Services Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.

Core Duties/Responsiblities

• Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
• Ensures patient confidentiality and provides patients with needed information.
• Schedules appointments, and maintains smooth patient flow throughout the clinic.
• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
• Collects and maintains patient registration and utilization data for reports and ensures that all information is up to date and accurate.
• Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.
• Participates in activities of Patient Centered Medical Home directly or indirectly.

Specific Duties/RESPONSIBLITIES

• Answers phones and directs calls to proper personnel.
• Accurately classifies and schedules patient appointments.
• Ensures accurate demographic information is entered in practice software.
• Accurately enters charges for patient visits and collects fees for services as necessary.
• Processes and prepares credit card transactions for reconciliation.
• Posts charge batches within the practice software.
• Prepares daily deposits in an accurate and timely fashion.
• Retrieves and sends work and/or school excuses. Demonstrates awareness of age specific, cultural and spiritual practices of patients, staff and visitors.
• Understands the functional status and physical needs of patients, staff, and visitors.

Requirements

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Medical office experience preferred.
• The ability to use current office machines, including word processors.
• The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.