Partnerships Team Manager

Viva Wallet; Lombardia; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Group medical plan coverage

International fintech environment

Job summary

Viva Wallet is seeking a Partnerships Manager to lead and grow our partner relationships across Italy and Europe. You will coordinate onboarding, verification, and activation of new merchants, working closely with cross-functional teams to maximize partner value.

You will lead the Partner Relationship Representative team, drive growth strategies, and ensure high-impact collaborations. Fluent English and Italian are required in a fast-paced fintech environment.

Qualifications

• Minimum 5+ years of experience in enhancing partner relationships and driving business impact through cross-functional collaboration.
• Ability to identify business potential and value in technology-driven solutions.
• Proven leadership and mentorship of a partnerships team.

Responsibilities

• Lead and support the Partner Relationship Representative team to ensure strong performance.
• Identify and develop strategic collaborations with partners across Italy and Europe.
• Drive partner success by executing growth strategies focused on long-term value.
• Onboard, verify, and activate new merchants with cross-functional partners.
• Foster high-impact partner engagements and resolve escalations.
• Monitor the pipeline and report progress to senior management.
• Coach and develop team members in a fast-paced fintech environment.

Skills

Partnership management

Cross-functional collaboration

Team leadership

Strategic partnerships

Job description

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 31 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

The Partnerships Manager plays a pivotal role in both managing a wider team as well as driving effective collaboration and growth within Viva.com. This role is essential in supporting partners at a national level, ensuring efficient onboarding, verification, and activation of new merchants, while maintaining strong cross-functional collaboration to enhance partner relationships and business impact.

• By emphasizing the significance of cross-functional collaboration, the Partnerships Manager will ensure that Viva.com continues to provide seamless and innovative financial solutions to businesses across Europe, fostering a dynamic ecosystem of tech partner-innovators.
• Lead and support the Partner Relationship Representative team to ensure strong performance and alignment with business goals;
• Identify and develop strategic collaborations with partners across Italy;
• Drive partner success by executing growth strategies focused on long-term value and customer satisfaction;
• Support high-impact partner engagements and resolve complex issues or escalations;
• Oversee the Partner Relationship Representative pipeline and opportunities, adjusting focus as needed and reporting progress to senior management;
• Foster a high-performing team through coaching, mentoring, and talent development;
• Interest in AI-powered tools and openness to working in AI-enhanced environments

• Minimum 5+ years of experience in enhancing partner relationships and driving business impact through cross-functional collaboration.

• Proven ability to identify business potential and added value in technology-driven commercial solutions.

• Lead, manage, and motivate the Partnerships Team

• Develop and implement strategies to achieve team goals.

• Monitor and evaluate team performance, providing feedback and training as necessary.

• Proficiency in English and the local language at a business level.

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.