Outlet Noventa Di Piave _ Client Advisor

Etro; Padova; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Etro in Padova is seeking a passionate fashion retailer to deliver high-quality service and embody the brand's heritage. You will help customers explore Etro's luxury collections and share knowledge of the brand's history.

The role focuses on building long-lasting relationships, supporting store goals, and maintaining elegant visual displays in line with Etro guidelines. Fluency in English is required, with additional languages welcomed.

Competenze

• Experience in customer-focused fashion retail is preferred.
• Strong knowledge of luxury fashion and Etro heritage.
• Excellent communication and client relationship skills.
• Fluent English; additional languages welcome.

Mansioni

• Provide exceptional customer service by understanding needs and knowledge of Etro history.
• Assist customers with Etro selling ceremony and product guidance.
• Advise on fashion trends and luxury market developments with passion for fashion.
• Help achieve store goals by driving sales and developing CRM relationships.
• Maintain visual displays according to Etro guidelines and manage stock.
• Support team dynamics through clear communication and collaboration.

Conoscenze

Customer service

Sales in fashion/luxury

Teamwork

Fluent English

Descrizione del lavoro

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in english. Another lenguage is a plus (Russian speaker)