Outlet manager

Hyatt Centric Milan Centrale; Lombardia; Vor Ort; EUR 31.000 - 35.000; Vollzeit

Benefits dieser Stelle

12 free nights at Hyatt hotels Globall

Discounts at F&B outlets

Zusammenfassung

Hyatt Centric Milano Centrale is seeking a talented Outlet Manager F&B for its rooftop venue in Milan. You will lead a dynamic team, drive guest experience, and actively upsell to maximize revenue while meeting individual and team targets.

You bring 2+ years in hotel or related fields, strong F&B service background, and fluency in Italian and English. The role offers international exposure and a structured Hyatt team environment.

Qualifikationen

• At least 2 years of progressive experience in a hotel or related field with a 2-year degree and 3+ years of related experience.
• Strong experience in F&B service.
• Excellent communication skills and ability to handle high pressure situations.
• Fluency in Italian and English.

Aufgaben

• Upsell to guests to maximize revenue at every opportunity.
• Ensure delivery of brand promise and exceptional guest service.
• Handle guest and internal inquiries and resolve issues.
• Maintain positive guest and colleague relationships.
• Spend time in the Outlet during peak periods to ensure smooth operation.

Kenntnisse

F&B service

Communication skills

Teamwork

Stress management

Problem solving

Italian language

English language

Ausbildung

2-year college degree

Jobbeschreibung

Hyatt Centric Milano Centrale is looking for a brilliant Outlet Manager F&B for one of Milan's most beautiful lifestyle rooftops.

He/she has a natural flair for lifestyle hospitality and strong communicational skills. The role involves actively up selling to each guest at each correct opportunity to maximize revenue and works to achieve personal and team related revenue and service goals.

He/she assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. He/she handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

He/she will maintains positive guest and colleague interactions with good working relationships maintaining good customer relationships.

He/she will spend time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

Qualifications

• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt's Values and culture characteristics
• At least 2 years of progressive experience in a hotel or a related field a 2-year college degree and 3 or more years of related experience.
• Strong experience in F&B service
• Must be able to convey information and ideas clearly.
• Must work well in stressful high pressure situations maintaining composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Familiar with the general organization of a Hotel and know the function of each department.
• Communicates in a timely and efficient manner possess strong communication skills excellent speaking reading and writing skills computer skills and basic technological acumen.
• Knowledge with forecasting budgeting labor management and purchasing to ensure maximum productivity
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Italian and English speaker

What's in it for YOU?

An entry to the Hyatt Family, a place where we care for people so they can be their best;

12 free nights at Hyatt hotels globally every year and Discounts at our F&B outlets;

International working experience with future international transfer happily facilitated.

RAL expected to range approximately between €31,000 and €35,000, to be determined based on the candidate's experience, skills, and level of seniority.