Outbound Operations Lead — Global Logistics & Efficiency

Jingdong Development France; Italia; On-site; EUR 55,000 - 75,000; Full time

Job summary

JINGDONG Logistics is seeking an experienced outbound operations manager to lead the outbound team, coordinate picking, packing, and related tasks across the operations floor.

You will monitor real-time outbound performance, drive standard work, training, and safety, and collaborate with logistics and customer service to ensure timely deliveries and high service quality in an agile, fast-paced environment.

Responsibilities

• Team Management and Task Allocation: Manage outbound team members and coordinate picking, packing, and other tasks, developing wave plans and order-task allocation strategies.
• Process Monitoring and Exception Handling: Track outbound stages in real time, resolve customer-reported issues, and liaise with couriers to complete handovers.
• Efficiency Optimization and Standard Compliance: Analyze data, optimize processes and storage layouts, and enforce standardized work procedures.
• Staff Training and Safety Management: Organize training to boost proficiency and enforce safety standards to reduce risks.
• Cross-Department Collaboration and Data Feedback: Work with logistics and customer service to manage inventory and fulfill orders, feeding process improvements.

Job description

JINGDONG Logistics is seeking an experienced outbound operations manager to lead the outbound team, coordinate picking, packing, and related tasks across the operations floor.

You will monitor real-time outbound performance, drive standard work, training, and safety, and collaborate with logistics and customer service to ensure timely deliveries and high service quality in an agile, fast-paced environment.