Operations Specialist Internship

MDOTM; Lombardia; On-site; EUR 42,000 - 65,000; Full time

Job summary

MDOTM is a global fintech company with offices in Milan, London, and New York. We seek an Operations Specialist to drive client-facing growth work and optimize internal operations while learning how a fintech scales.

You will liaise with cross-functional teams, manage project documentation, and contribute to market research and use-case development in a fast-paced environment.

Qualifications

• Experience in operations, client delivery or consulting.
• Degree in Finance, Economics, Business, Management Engineering or related field.
• Fluent written and spoken English.

Responsibilities

• Manage operational activities for new client projects and ensure timely delivery.
• Maintain ongoing client contact during project setup and execution.
• Support Business Development with research and client materials.
• Coordinate with Product, Research, Engineering and Operations to meet milestones.
• Help optimize internal workflows, documentation standards and reporting tools.
• Maintain accurate project documentation in PM tools.
• Conduct market benchmarking and prepare use-cases for prospects.

Skills

Operations

Client Delivery

Coordination

Education

Finance

Tools

Notion

Asana

Jira

Confluence

Job description

MDOTM is a global leading provider of AI-driven investment solutions, growing across our offices in London, Milan, and New York. We recently closed a $27M growth equity round, led by Expedition Growth Capital, to support our continued international expansion. Our proprietary platform, Sphere, currently supports over $100B in assets under management for institutional clients including Morgan Stanley, Amundi, and Zurich Bank.

If you are looking for a fast-paced environment and are willing to take ownership, this is the right opportunity for you!

About the Role

We're looking for an Operations Specialist to join our team. A unique opportunity to gain exposure to both client-facing growth work and internal operational processes within the finance industry, and learning how a fintech scales from the inside.

Key responsibilities

• Support the implementation of new client projects by managing operational activities, gathering and documenting requirements, and ensuring timely delivery in collaboration with internal teams.
• Maintain ongoing contact with clients during project setup and execution, ensuring clarity on timelines, deliverables, and feedback loops.
• Assist the Business Development team with research, preparation of client materials, and follow-up activities related to ongoing or prospective partnerships.
• Liaise with internal teams (Product, Research, Engineering, and Operations) to ensure project milestones are met and any blockers are promptly resolved.
• Contribute to the optimization of internal workflows, documentation standards, and reporting tools to enhance operational efficiency.
• Maintain accurate project documentation and ensure information is properly tracked in project management tools.
• Assist with market benchmarking and research on potential prospects, preparing background briefs and use-cases.

What We're Looking For

• Previous experience in operations, client delivery, consulting, or a comparable role requiring coordination across teams;
• Degree in Finance, Economics, Business, Management Engineering or a related quantitative field;
• A working understanding of how commercial, technical, and research functions fit together within a company, and the ability to learn an unfamiliar domain quickly;
• Comfortable stepping into an existing workstream, keeping it running smoothly, and taking ownership over time;
• Fluent written and spoken English, with the ability to communicate confidently with senior external stakeholders.

Bonus Points

• Prior exposure to ISO standards or certification processes is a plus;
• Experience in fintech, banking, asset management, or consulting, whether academic or professional;
• Comfortable working with data and spreadsheets;
• Genuine curiosity for financial markets, alternative data, or quantitative research;
• Working proficiency with project management and documentation tools (e.g., Notion, Asana, Jira, Confluence, or similar).

Why Join Us?

• Work at the leading edge of technology, leveraging our decade of experience in proprietary AI to build the next generation of industry-defining tools.
• Competitive salary & truly flexible work environment.
• Benefit from an unlimited learning and development budget to stay at the bleeding edge of AI research, alongside a fast-track path into technical leadership or principal research roles.
• Collaborate daily with an ultra-international team (18+ nationalities) spread across our offices in Milan, London and New York.
• Annual company retreat at a stunning location.
• Fast-track career progression, with opportunities to grow into leadership roles.