Operations Executive

The Travel Corporation; Roma; Ibrido; EUR 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

The Travel Corporation invites applications for a role overseeing day-to-day operations in our Rome or Venice offices. The position helps coordinate pre-departure activities, ensuring office processes run smoothly and in line with TTC objectives.

You will work closely with Travel Directors and other departments, respond to queries, and communicate essential information ahead of all departures. We seek flexible, collaborative professionals who multi-task and maintain high attention to detail.

Competenze

• Flexible and open to shifting cover as needed.
• Ability to multitask across competing priorities while maintaining quality.
• High attention to detail in documentation and operations.
• Collaborative approach with cross-functional teams.
• Open to developmental feedback to improve performance.
• Confident in communication with Travel Directors and colleagues.
• Customer-focused service mindset in a dynamic travel environment.

Mansioni

• Ensure Sightseeing times and tickets are added to the documentation delivered to the TDs.
• Answer and assist all Travel Director (TD) queries either in person or over telephone/teams
• Communicate relevant information to TDs in advance of all trip departures, via Teams channels.
• Work with other departments to ensure the smooth running of upcoming trips.
• TD’s complaint is listened to, and suitable solution is sought.
• Where necessary escalat to Team Manager, ensuring no issues is left unresolved.

Conoscenze

Flexible

Multitasking

Detail-oriented

Collaborative

Open to feedback

Confident

Customer service

Descrizione del lavoro

Vacancy Information

Reporting line: Director of Operations

Location: Rome or Venice (Hybrid - 3 days per week in the office, 2 days per week from home)

Hours: Monday - Friday, 40 hours per week (9 AM - 5.30 PM)

High season: During the high season April-October, one Saturday per month on rota and during the week on shifts (8am-4.30pm or 10:30am-7pm)

Company Introduction

The Travel Corporation (TTC) is a family of brands that has been making travel matter for over 100 years. Established in 1920 and driven by service, our award-winning brands, including Trafalgar, Contiki and Insight Vacations, welcome over two million guests every year.

We are a fun, high-performing and collaborative team, where professional growth is prioritised. When you grow, we grow as a company.

The Role

Plays a vital role in the pre-departure organization by overseeing and managing the company’s day-to-day operations. They are responsible for ensuring that all office processes run smoothly, efficiently, and in line with the TTC’s objectives

Our Values

• inherent Passion: our love for travel is the foundation of everything we do
• incredible People: diverse, delightful and dedicated individuals
• impactful Purpose: making a positive impact on the destinations, communities and wildlife we visit

What Will You Do?

• Ensure Sightseeing times and tickets are added to the documentation delivered to the TDs.
• Answer and assist all Travel Director (TD) queries either in person or over telephone/teams
• Communicate relevant information to TDs in advance of all trip departures, via Teams channels.
• Work with other departments to ensure the smooth running of upcoming trips.
• TD’s complaint is listened to, and suitable solution is sought.
• Where necessary escalat to Team Manager, ensuring no issues is left unresolved.

About You

• Flexible, willing to step in and able to assist with shift cover where necessary
• Pleasant and friendly manner.
• Confident
• Open to developmental feedback.
• Collaborative
• Able to multi-task and prioritise.
• High attention to details