Operations Analytics Intern - Optimize Logistics & Insights

Delivery Hero; Milano; Ibrido; EUR 8600 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly Glovo credit

Discounts on transportation

Discounts on food

Discounted gym memberships

Extra time off

Work from home two days a week

Travel flexibility up to three weeks a

Enhanced parental leave

Office-based nursery

Online therapy

Descrizione del lavoro

Glovo seeks a data-driven Operations Analyst to manage courier operations in the Italian macro-region, blending data analysis, process improvement, and courier experience to keep the platform optimal for couriers, users and partners.

You will partner with the Operations Manager to implement improvements, analyze KPIs, and build reports, with strong Excel/SQL skills and experience with Tableau/Looker to drive operational excellence.

Competenze

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• A proactive attitude with a hands‑on approach — you don't wait for instructions, you make things happen.
• Passionate about problem-solving and data — digging into root causes is your thing.
• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.
• Experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.) is a strong plus.
• You’re empathetic, inclusive, and hands‑on: you understand both systems and people.
• Full professional proficiency in Italian and English.

Mansioni

• Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.
• Data Analysis & Reporting: Analyze KPIs and create insightful reports that track operational health and provide visibility into performance.
• Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.
• Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes.
• Point of Contact for Glovers: Be a supportive contact point for Glovers, helping them navigate issues related to app functionality, payments, and compliance.

Conoscenze

Advanced Excel

SQL

Data analysis

Problem-solving

Formazione

Engineering, Economics, Mathematics, Statistics, or similar

Strumenti

Tableau

Looker

Google Data Studio

Descrizione del lavoro

Glovo seeks a data-driven Operations Analyst to manage courier operations in the Italian macro-region, blending data analysis, process improvement, and courier experience to keep the platform optimal for couriers, users and partners.

You will partner with the Operations Manager to implement improvements, analyze KPIs, and build reports, with strong Excel/SQL skills and experience with Tableau/Looker to drive operational excellence.