Operations Analytics Intern: Data-Driven Optimizer

Delivery Hero; Lombardia; In loco; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly Glovo credit for cravings

Discounts on transportation, food, and

Kindergarten expenses discounts

Discounted gym memberships

Extra time off and flexible remote two

Work from anywhere up to three weeks a

Enhanced parental leave and nursery

Online therapy and wellbeing benefits

Descrizione del lavoro

Glovo is seeking a data-driven Operations Analyst to manage courier operations across an Italian macro-region. You will blend data analysis, process improvement, and courier experience to build processes and insights that keep our platform optimal for couriers, users, and partners.

You will partner with the Operations Manager to implement improvements, analyze KPIs, and drive initiatives that raise operational health and efficiency across the Glovo network in Italy.

Competenze

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• A proactive attitude with a hands-on approach — you don't wait for instructions, you make things happen.
• Passionate about problem-solving and data — digging into root causes is your thing.
• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.
• Experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.) is a strong plus.
• You're empathetic, inclusive, and hands-on: you understand both systems and people.
• Full professional proficiency in Italian and English.

Mansioni

• Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.
• Data Analysis & Reporting: Analyze key performance indicators (KPIs) and create insightful reports that track operational health and provide visibility into performance.
• Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.
• Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes.

Conoscenze

Data analysis

Problem solving

Hands-on

Communication

Formazione

Engineering/Economics/Math degree

Strumenti

Excel

SQL

Tableau

Looker

Google Data Studio

Descrizione del lavoro

Glovo is seeking a data-driven Operations Analyst to manage courier operations across an Italian macro-region. You will blend data analysis, process improvement, and courier experience to build processes and insights that keep our platform optimal for couriers, users, and partners.

You will partner with the Operations Manager to implement improvements, analyze KPIs, and drive initiatives that raise operational health and efficiency across the Glovo network in Italy.